You receive an error message when you open a saved Visio drawing: “An error (100) occurred” or “Visio cannot open the file”

When you open a saved Microsoft Visio drawing, you receive one of the following error messages:

Microsoft Office Visio 2007

Error message 1

An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it’s not a Visio file or it has been corrupted.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

1400015

Error message 2

Visio cannot open the file because it’s not a Visio file or it has become corrupted.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

1400192

Microsoft Office Visio 2003 and Microsoft Visio 2002

Error message 1

An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it’s not a Visio file or it has been corrupted.

Error message 2

Visio cannot open the file because it’s not a Visio file or it has become corrupted.

Note In this error message, File name is the name of the file.

CAUSE

If this problem occurs only with a single drawing or a small group of similar diagrams, your drawing or diagrams probably are damaged.

RESOLUTION

The information and shapes in a damaged or corrupted drawing can seldom be recovered.

The best way to protect yourself against the data loss that results from a damaged drawing is to keep backup copies of your diagrams. As an alternate to keeping a separate backup copy, you can work with a copy of the Visio drawing instead of the original. To do this, follow these steps:

1. On the File menu, click Open.
2. In the Open dialog box, select a drawing, click the arrow on the Open button, and then click Copy.Note In Visio 2007, click the arrow on the Open button, and then click Open as Copy.

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Microsoft Knowledge Base Article

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