You receive an 0x8004010F error message when you try to synchronize the offline address list on an Exchange 2007 server in Outlook 2003

When you try to synchronize the offline address list on a Microsoft Exchange Server 2007 server or Microsoft Exchange Server 2003 server in Microsoft Office Outlook 2003, you may receive the following error message in the Sync Issues folder:

0x8004010F An object could not be found

If you try to send an e-mail message after you receive this error message, you may receive the following error message in Outlook 2003:

Task ‘Microsoft Exchange Server’ reported error (0x8004010F): ‘The operation failed. An object could not be found.’


CAUSE

This problem may occur if one of the following conditions is true:

When you view Properties in the Address lists setting in Exchange System Manager, one of the following conditions is true:

The offline address book list object has a missing address list.
The offline address book list object has an incorrect address list.
When you view Properties in the Offline address list setting in Exchange System Manager, one of the following conditions is true:

The offline address book list object has a missing address list.
The offline address book list object has an incorrect address list.


RESOLUTION

To resolve this problem, use one of the following methods.


Method 1

Use this method to resolve this problem when you view Properties in the Address lists setting in Exchange System Manager.

Exchange 2003

1. In Exchange System Manager, expand the Recipients container.
2. Click the Offline Address Lists container.
3. In the right pane, right-click the offline address list object, and then click Properties.
4. On the General tab, verify that a valid address list is populated under Address lists. If a valid address list is not populated under Address lists, you must add one.Note The default address is the global address list.
5. Click OK.
6. Right-click the offline address list object again, and then click Set as New Default if the offline address list object is not set.
7. If you made any changes, right-click the offline address list object again, and then click Rebuild.

Exchange 2007

1. In the Exchange Management Console, expand Server Configuration, and then click Mailbox.
2. In the Database Management window, right-click Properties on the mailbox store.
3. Click the Client Settings tab, click Browse, and then click the appropriate offline address book.
4. Click OK two times.


Method 2

Use this method to resolve this problem when you view Properties in the Offline address list setting in Exchange System Manager.

Exchange 2003

1. In Exchange System Manager, click Properties for the mailbox store, and then verify that the offline address list is populated with a valid offline address list object in Offline address list on the General tab.Note If the offline address list is not populated with a valid offline address list object, click Browse to select a valid offline address list object.
2. Send an e-mail message from Outlook 2003.Note In Outlook 2003, you may have to log off and log on again for a valid test.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.



APPLIES TO
Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition
Microsoft Exchange Server 2007 Enterprise Edition
Microsoft Exchange Server 2007 Standard Edition

——————————————–

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

 


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image