You receive a Stop 0x00000050 or Stop 0x0000000A error message when you hot-replace memory on a Windows Server 2008-based computer

Article ID: 958867 – Last Review: December 16, 2008 – Revision: 1.1

You receive a Stop 0x00000050 or Stop 0x0000000A error message when you hot-replace memory on a Windows Server 2008-based computer

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SYMPTOMS

When you hot-replace memory on a computer that runs Windows Server 2008, you may receive one of the following Stop error messages:

  • Stop 0x00000050 (parameter1, parameter2, parameter3, 00000000)
    PAGE_FAULT_IN_NONPAGED_AREA
  • Stop 0x0000000A (parameter1, 00000002, 00000000, parameter4)
    IRQL_NOT_LESS_OR_EQUAL

Note The parameters in these error messages may vary.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.0.6000.16xxx Windows Vista RTM GDR
    6.0.6000.20xxx Windows Vista RTM LDR
    6.0.6001.18xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Ntkrnlpa.exe 6.0.6001.22296 3,600,136 28-Oct-2008 04:44 Not Applicable
Ntoskrnl.exe 6.0.6001.22296 3,547,912 28-Oct-2008 04:44 Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Ntoskrnl.exe 6.0.6001.22296 4,692,744 28-Oct-2008 05:24 x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Ntoskrnl.exe 6.0.6001.22296 9,492,232 28-Oct-2008 05:14 IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Package_1_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,777
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_2_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,944
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_3_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,782
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_4_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,782
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,421
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name X86_c29e798fc3fdb6175fde509a64758066_31bf3856ad364e35_6.0.6001.22296_none_a2909efe219b16b5.manifest
File version Not Applicable
File size 697
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_6c5eb2c1cd8442dc.manifest
File version Not Applicable
File size 17,806
Date (UTC) 28-Oct-2008
Time (UTC) 05:26
Platform Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Amd64_62352f6f8eb65d8330d39ae557b631fc_31bf3856ad364e35_6.0.6001.22296_none_e4fc6a93192c08fd.manifest
File version Not Applicable
File size 701
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_c87d4e4585e1b412.manifest
File version Not Applicable
File size 16,512
Date (UTC) 28-Oct-2008
Time (UTC) 06:04
Platform Not Applicable
File name Package_1_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,787
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_2_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,956
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_3_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,792
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_4_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,792
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,437
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name Ia64_c649b2587ae8a7cedc08c8d170b81298_31bf3856ad364e35_6.0.6001.22296_none_8896609b36406a1d.manifest
File version Not Applicable
File size 699
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_6c6056b7cd824bd8.manifest
File version Not Applicable
File size 16,819
Date (UTC) 28-Oct-2008
Time (UTC) 08:03
Platform Not Applicable
File name Package_1_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,782
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_2_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,787
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_3_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,787
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable
File name Package_for_kb958867_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 28-Oct-2008
Time (UTC) 16:27
Platform Not Applicable

APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbhotfixserver kbqfe KB958867

 

Microsoft Knowledge Base Article

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