You may receive a Stop 0x0000007E error message after you enable the BitLocker Drive Encryption feature in Windows Vista

You may receive a Stop 0x0000007E error message after you enable the BitLocker Drive Encryption feature in Windows Vista

Article ID : 930979
Last Review : January 9, 2008
Revision : 3.0

SYMPTOMS

After you enable the BitLocker Drive Encryption feature in Windows Vista, you may receive a Stop 0x0000007E error message that resembles the following:

STOP 0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

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CAUSE

The problem may occur when certain drivers, such as a chipset driver, are installed on the computer before you enable the BitLocker Drive Encryption feature.

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RESOLUTION

To resolve this issue, install the hotfix that is described in KB 929637.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

929637 (/Feedback.aspx?kbNumber=929637/) Error message during Windows Vista startup if the Nero InCD program is installed and if the Special pool feature is enabled in the Driver Verifier utility: Stop 00000050

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB930979

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Microsoft Knowledge Base Article

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