You may experience problems after you resume a Windows Vista-based computer from sleep or from hibernation

You may experience problems after you resume a Windows Vista-based computer from sleep or from hibernation

Article ID : 929734
Last Review : November 29, 2007
Revision : 3.3
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SUMMARY

This article contains methods that you can try to resolve to fix several problems that may occur after you resume a Windows Vista-based computer from sleep or from hibernation. This article also provides links to other articles that may help you diagnose similar problems.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

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Symptoms of the problem

You may experience one or more of the following problems after you resume a Windows Vista-based computer from sleep or from hibernation:

• A device stops responding or no longer works correctly. There may be a yellow exclamation mark next to the device in Device Manager. Or, the device may not appear in Device Manager. The device may be a fingerprint reader, a Windows Media Center remote control, an optical drive, a FeliCa reader, or some other device.
• After you resume the computer, you use the Safely Remove Hardware option to remove a device on a portable Windows Vista-based computer. However, in this situation, you cannot reconnect the device. After this problem occurs, the computer may stop responding when you try to shut it down or to perform a restart.
• When you connect a USB device, you receive a Stop 0x7e error message that resembles the following:

STOP 0x1000007E
usbhub.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

• You receive a Stop error message that resembles the following:

STOP 127
PAGE_NOT_ZERO_NVIDIA_USB

This error occurs on a Windows Vista-based computer that uses 2 gigabytes (GB) or more of RAM and an NVIDIA nForce EHCI controller.

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Methods to resolve the problem

Method 1: Install the hotfix

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Hccoin.dll 6.0.6000.20497 8,704 14-Dec-2006 05:39 x86
Usbd.sys 6.0.6000.20497 5,888 14-Dec-2006 03:45 Not applicable
Usbehci.sys 6.0.6000.20497 38,400 14-Dec-2006 03:45 x86
Usbhub.sys 6.0.6000.20497 191,488 14-Dec-2006 03:45 x86
Usbohci.sys 6.0.6000.20497 19,456 14-Dec-2006 03:45 x86
Usbport.sys 6.0.6000.20493 223,744 08-Dec-2006 04:35 x86
Usbuhci.sys 6.0.6000.20497 22,528 14-Dec-2006 03:45 x86
Usbccgp.sys 6.0.6000.16386 73,216 02-Nov-2006 08:55 x86
Usbhub.sys 6.0.6000.16402 191,488 15-Dec-2006 03:46 x86
Usbccgp.sys 6.0.6000.20497 73,216 14-Dec-2006 03:45 x86
Usbhub.sys 6.0.6000.20497 191,488 14-Dec-2006 03:45 x86
Hccoin.dll 6.0.6000.16386 8,704 02-Nov-2006 09:46 x86
Usbd.sys 6.0.6000.16386 5,888 02-Nov-2006 08:55 Not applicable
Usbehci.sys 6.0.6000.16386 38,400 02-Nov-2006 08:55 x86
Usbhub.sys 6.0.6000.16402 191,488 15-Dec-2006 03:46 x86
Usbohci.sys 6.0.6000.16386 19,456 02-Nov-2006 08:55 x86
Usbport.sys 6.0.6000.20493 223,744 08-Dec-2006 04:35 x86
Usbuhci.sys 6.0.6000.16386 22,528 02-Nov-2006 08:55 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Hccoin.dll 6.0.6000.20497 10,752 14-Dec-2006 06:46 x64
Usbd.sys 6.0.6000.20497 7,552 14-Dec-2006 04:31 x64
Usbehci.sys 6.0.6000.20497 48,128 14-Dec-2006 04:31 x64
Usbhub.sys 6.0.6000.20497 266,240 14-Dec-2006 04:32 x64
Usbohci.sys 6.0.6000.20497 24,064 14-Dec-2006 04:31 x64
Usbport.sys 6.0.6000.20493 256,512 08-Dec-2006 05:35 x64
Usbuhci.sys 6.0.6000.20497 28,672 14-Dec-2006 04:31 x64
Usbccgp.sys 6.0.6000.16386 95,232 02-Nov-2006 09:43 x64
Usbhub.sys 6.0.6000.16401 265,216 14-Dec-2006 04:09 x64
Usbccgp.sys 6.0.6000.20497 95,232 14-Dec-2006 04:31 x64
Usbhub.sys 6.0.6000.20497 266,240 14-Dec-2006 04:32 x64
Hccoin.dll 6.0.6000.16386 10,752 02-Nov-2006 11:17 x64
Usbd.sys 6.0.6000.16386 7,552 02-Nov-2006 09:43 x64
Usbehci.sys 6.0.6000.16386 48,128 02-Nov-2006 09:43 x64
Usbhub.sys 6.0.6000.16401 265,216 14-Dec-2006 04:09 x64
Usbohci.sys 6.0.6000.16386 24,064 02-Nov-2006 09:43 x64
Usbport.sys 6.0.6000.20493 256,512 08-Dec-2006 05:35 x64
Usbuhci.sys 6.0.6000.16386 28,672 02-Nov-2006 09:43 x64

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Method 2: Update ZoneAlarm

ZoneAlarm 7.0 and earlier versions of ZoneAlarm are incompatible with the Vista operating system. Only ZoneAlarm Internet Security Suite 7.1, ZoneAlarm Antivirus 7.1, and ZoneAlarm 7.1 currently work on the Windows Vista operating system. For more information about ZoneAlarm products, visit the following Web site:

http://www.zonealarm.com (http://www.zonealarm.com)

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Steps to work around this problem

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (/Feedback.aspx?kbNumber=322756/) How to back up and restore the registry in Windows

To work around this problem, add the following registry value.However, adding this registry value may increase the wake up time from hibernation or sleep mode. To add the registry value, follow these steps:

1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate the following registry subkey:

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services HidUsb
3. Right-click HidUsb, point to New, and then click DWord Value to create the following entry:

FastResumeDisable
4. Double-click FastResumeDisable, type 1, and then click OK.
5. Exit Registry Editor, and then restart the computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/)New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Starter
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbhotfixserver kbhotfixes kbresolve kbqfe kberrmsg kbexpertisebeginner KB929734

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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