You do not see pictures when you start a slide show in Windows Photo Gallery in Windows Vista

SYMPTOMS

When you start a slide show in Windows Photo Gallery in Windows Vista, the slide show stops, and you receive the following message:

Loading…

When this issue occurs, you do not see the slide show pictures. You may hear audio for the slide show if the slide show includes audio. This issue occurs even though the Windows Experience Index rates the computer’s Graphics and Gaming graphics with scores of 3.0 or more.

CAUSE

This issue may occur if the following conditions are true:

Your display does not support the progressive scan mode or the non-interlaced scan mode in the current resolution. For example, the screen may only support the interlaced scan mode in the current resolution.Note Some displays only support the interlaced mode in specific resolutions. For example, many plasma and LCD televisions use the 480i or the 1080i modes. In these examples, the letter “i” signifies “interlaced.”
Windows Vista tries to use the DirectX Exclusive mode to draw the images. When the DirectX Exclusive mode is used, the progressive scan mode is always used.

When you play a slide show, Windows Vista uses the Windows Experience Index ratings for graphics to determine whether to use the DirectX Exclusive mode or the GDI+ mode to draw the images. If the system is using a more powerful graphics device, Windows Vista uses the DirectX Exclusive mode. Otherwise, Windows Vista uses the GDI+ mode. When Windows Vista uses the DirectX Exclusive mode, the progressive mode is always used. However, if the display does not support progressive mode in the current resolution, you may experience the issue that is described in the “Symptoms” section.

WORKAROUND

To work around this issue, use either of the following methods, as appropriate for your situation.

Method 1

Use a display that does support progressive mode in the selected resolution.

Method 2

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note We do not recommend that you use Method 2.

Edit the registry to force Windows Vista to use the GDI+ mode. To do this, add a DWORD value that is named WinSATSCore and that has a value of “0” to the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Windows Photo Gallery\Slideshow

To do this, follow these steps:

1. Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
2. Locate and then click the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Windows Photo Gallery\Slideshow
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type WinSATSCore for the name of the DWORD, and then press ENTER.
5. Right-click WinSATSCore, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor, and then restart the computer.

To restore the default settings and to enable Windows Vista to use progressive mode, delete the WinSATSCore DWORD value.

——————————————–

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You do not see pictures when you start a slide show in Windows Photo Gallery in Windows Vista

You do not see pictures when you start a slide show in Windows Photo Gallery in Windows Vista

Article ID : 938818
Last Review : November 26, 2007
Revision : 1.1

SYMPTOMS

When you start a slide show in Windows Photo Gallery in Windows Vista, the slide show stops, and you receive the following message:

Loading…

When this issue occurs, you do not see the slide show pictures. You may hear audio for the slide show if the slide show includes audio. This issue occurs even though the Windows Experience Index rates the computer’s Graphics and Gaming graphics with scores of 3.0 or more.

Back to the top

CAUSE

This issue may occur if the following conditions are true:

• Your display does not support the progressive scan mode or the non-interlaced scan mode in the current resolution. For example, the screen may only support the interlaced scan mode in the current resolution.

NoteSome displays only support the interlaced mode in specific resolutions. For example, many plasma and LCD televisions use the 480i or the 1080i modes. In these examples, the letter i signifies interlaced.

• Windows Vista tries to use the DirectX Exclusive mode to draw the images. When the DirectX Exclusive mode is used, the progressive scan mode is always used.

When you play a slide show, Windows Vista uses the Windows Experience Index ratings for graphics to determine whether to use the DirectX Exclusive mode or the GDI+ mode to draw the images. If the system is using a more powerful graphics device, Windows Vista uses the DirectX Exclusive mode. Otherwise, Windows Vista uses the GDI+ mode. When Windows Vista uses the DirectX Exclusive mode, the progressive mode is always used. However, if the display does not support progressive mode in the current resolution, you may experience the issue that is described in the Symptoms section.

Back to the top

WORKAROUND

To work around this issue, use either of the following methods, as appropriate for your situation.

Method 1

Use a display that does support progressive mode in the selected resolution.

Method 2

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note We do not recommend that you use Method 2.

Edit the registry to force Windows Vista to use the GDI+ mode. To do this, add a DWORD value that is named WinSATSCore and that has a value of 0 to the following registry subkey:

HKEY_CURRENT_USER Software Microsoft Windows Photo Gallery Slideshow

 To do this, follow these steps:

1. Click StartStart, type regedit in the Start Search box, and then click regedit.exe in the Programs list.

User If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.

2. Locate and then click the following registry subkey:

HKEY_CURRENT_USER Software Microsoft Windows Photo Gallery Slideshow
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type WinSATSCore for the name of the DWORD, and then press ENTER.
5. Right-click WinSATSCore, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor, and then restart the computer.

To restore the default settings and to enable Windows Vista to use progressive mode, delete the WinSATSCore DWORD value.

Back to the top


APPLIES TO
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Starter
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Ultimate

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Keywords: 
kbinfo kbtshoot kbexpertiseinter KB938818

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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