You cannot uninstall an upgraded version of Windows Vista after you use Windows Anytime Upgrade (WAU) to install Windows Vista

You cannot uninstall an upgraded version of Windows Vista after you use Windows Anytime Upgrade (WAU) to install Windows Vista

Article ID : 928900
Last Review : March 15, 2007
Revision : 1.2
On This Page

SYMPTOMS

After you upgrade Windows Vista by using Microsoft Windows Anytime Upgrade (WAU), you cannot uninstall the upgraded version of Windows Vista.

For example, after you use WAU to upgrade Windows Vista Home Premium to Windows Vista Ultimate, you cannot uninstall Windows Vista Ultimate to revert to Windows Vista Home Premium.

Back to the top

CAUSE

This issue occurs because Windows Vista cannot revert to an earlier version of Windows Vista that does not use WAU. After you use WAU to install Windows Vista, non-WAU installations are not supported.

Back to the top

RESOLUTION

To resolve this issue, perform a clean installation of the earlier version of Windows Vista. To do this, follow these steps.

Back to the top

Step 1: Back up files

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the Back up your files topic on the following Windows Online Help and Support Web site:

http://go.microsoft.com/fwlink/?LinkId=78566 (http://go.microsoft.com/fwlink/?LinkId=78566)

The computer is not connected to the Internet

View the Back up your files topic in Windows Help and Support on the computer’s hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Back up your files, and then click Search Help.
3. In the list of topics, click Back up your files.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

Back to the top

Step 2: Install Windows by using a clean installation

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the To install Windows by using a clean installation topic on the following Windows Online Help and Support Web site:

http://go.microsoft.com/fwlink/?LinkId=78568 (http://go.microsoft.com/fwlink/?LinkId=78568)

The computer is not connected to the Internet

View the To install Windows by using a clean installation topic in Windows Help and Support on the computer’s hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type clean installation, and then click Search Help.
3. In the list of topics, click To install Windows by using a clean installation.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

Back to the top


APPLIES TO
• Windows Vista Enterprise 64-bit edition
• Windows Vista Home Basic 64-bit edition
• Windows Vista Home Premium 64-bit edition
• Windows Vista Ultimate 64-bit edition
• Windows Vista Business
• Windows Vista Business 64-bit edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Basic Beta
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate

Back to the top

Keywords: 
kbupgrade kbuninstall kbinstallation kbexpertisebeginner kbtshoot kbprb KB928900

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image