You cannot install some programs after you restore Windows Vista by using a Windows Complete PC Backup and Restore image

You cannot install some programs after you restore Windows Vista by using a Windows Complete PC Backup and Restore image

Article ID : 932142
Last Review : August 29, 2007
Revision : 4.1
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SYMPTOMS

After you restore a Windows Vista-based computer by using a Windows Complete PC Backup and Restore image, you may be unable to install certain programs. When this problem occurs, you may receive the following error message:

The Directory Name is Invalid.

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CAUSE

This problem occurs because the Temp folder (%temp%) is not restored after you restore the backup. Typically, the Temp folder is found in the following location:

C: Windows Temp

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RESOLUTION

To resolve this problem after the problem has occurred

To resolve this problem after the problem has occurred, you must re-create the Temp folder. Also, you must make sure that the Temp folder has the correct permissions. To do this, follow these steps:

1. Click StartStart, click All Programs, and then click Accessories.
2. Right-click Command Prompt, and then click Run as Administrator.

User If you are prompted for an administrator password or confirmation, type your password or click Continue.

3. Type the following command at the command prompt, and then press ENTER:

md %windir% temp

Note Leave the Command Prompt window open, because you must use it again.

4. Click StartStart, type %windir% in the Start Search box, and then click Windows in the Programs list.
5. Right-click the Temp folder, and then click Properties.
6. Click the Security tab, click Advanced, and then click Edit.

User If you are prompted for an administrator password or confirmation, type your password or click Continue.

7. Click to clear the Include inheritable permissions from this object’s parent check box.
8. Click Remove, and then click OK.
9. You will receive two warning messages. Click Yes in each warning message.
10. Click OK two times to close the Advanced Security Settings dialog box and the folder properties dialog box.
11. Open the Command Prompt window again.
12. Type the following command at the command prompt, and then press ENTER:

icacls %windir% temp /grant BUILTIN Users:(CI)(S,WD,AD,X) BUILTIN Administrators:(F) BUILTIN Administrators:(OI)(CI)(IO)(F) NT AUTHORITY SYSTEM:(F) NT AUTHORITY SYSTEM:(OI)(CI)(IO)(F) CREATOR OWNER:(OI)(CI)(IO)(F)

Note you must type the command on a single line exactly as it appears here, and you must include all quotation marks.

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To prevent this problem

To prevent this problem, install the hotfix that is mentioned in this Microsoft Knowledge Base article.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Update-bf.mum Not Applicable 1,935 30-Jan-2007 16:45 Not Applicable
Update.mum Not Applicable 2,651 30-Jan-2007 16:42 Not Applicable
Wbengine.exe 6.0.6000.16427 562,176 30-Jan-2007 02:59 x86
Windows6.0-kb932142-x86.psf Not Applicable 611,125 30-Jan-2007 17:25 Not Applicable
Wbengine.exe 6.0.6000.20525 562,176 30-Jan-2007 01:43 x86
X86_microsoft-windows-blb-engine-main.d_31bf3856ad364e35_6.0.6000.16427_none_906e276ee2b42a25.manifest Not Applicable 707 30-Jan-2007 16:42 Not Applicable
X86_microsoft-windows-blb-engine-main.d_31bf3856ad364e35_6.0.6000.20525_none_90f5c3a5fbd39741.manifest Not Applicable 707 30-Jan-2007 16:42 Not Applicable
X86_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6000.16427_none_e1ed15b402a346dd.manifest Not Applicable 11,308 30-Jan-2007 16:45 Not Applicable
X86_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6000.20525_none_e274b1eb1bc2b3f9.manifest Not Applicable 11,308 30-Jan-2007 16:45 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_microsoft-windows-blb-engine-main.d_31bf3856ad364e35_6.0.6000.16427_none_ec8cc2f29b119b5b.manifest Not Applicable 711 30-Jan-2007 16:42 Not Applicable
Amd64_microsoft-windows-blb-engine-main.d_31bf3856ad364e35_6.0.6000.20525_none_ed145f29b4310877.manifest Not Applicable 711 30-Jan-2007 16:42 Not Applicable
Amd64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6000.16427_none_3e0bb137bb00b813.manifest Not Applicable 11,336 30-Jan-2007 16:49 Not Applicable
Amd64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6000.20525_none_3e934d6ed420252f.manifest Not Applicable 11,336 30-Jan-2007 16:49 Not Applicable
Update-bf.mum Not Applicable 1,935 30-Jan-2007 16:45 Not Applicable
Update.mum Not Applicable 2,651 30-Jan-2007 16:42 Not Applicable
Wbengine.exe 6.0.6000.16427 702,976 30-Jan-2007 04:45 x64
Windows6.0-kb932142-x64.psf Not Applicable 807,557 30-Jan-2007 17:25 Not Applicable
Wbengine.exe 6.0.6000.20525 702,976 30-Jan-2007 01:59 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/)New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/)Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbexpertiseinter kbfix kbhotfixserver kbqfe kbexpertisebeginner KB932142

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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