You are prompted two times to type your username and your password when you try to open or to save a 2007 Office document

You are prompted two times to type your username and your password when you try to open or to save a 2007 Office document

Article ID : 928151
Last Review : October 15, 2007
Revision : 1.3

SYMPTOMS

You try to open a 2007 Microsoft Office document that is on a shared folder, or you try to save a 2007 Office document to a shared folder. When you do this, you are prompted two times to type your username and your password to access the shared folder.

Back to the top

CAUSE

This issue occurs if the following conditions are true:

• The shared folder is on an international domain name (IDN) server.
• The 2007 Office suite or program is installed on a computer that runs Windows Vista.

The 2007 Office programs use the common file dialog interface that is provided by Microsoft Windows. Windows Vista uses two separate network stacks for network transactions. These network stacks do not share credentials with one another. Each network stack prompts you for network credentials when you try to open or to share a file over the network.

Back to the top

WORKAROUND

To work around this issue, click to select the Remember my password check box when you type your username and your password for the first time.

Back to the top


APPLIES TO
• Microsoft Office Access 2007
• Microsoft Office Excel 2007
• Microsoft Office InfoPath 2007
• Microsoft Office OneNote 2007
• Microsoft Office Outlook 2007
• Microsoft Office PowerPoint 2007
• Microsoft Office Publisher 2007
• Microsoft Office Word 2007
• Microsoft Office Project Professional 2007
• Microsoft Office Project Standard 2007
• Microsoft Office Visio Professional 2007
• Microsoft Office Visio Standard 2007
• Microsoft Office SharePoint Designer 2007
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Ultimate

Back to the top

Keywords: 
kbpasswords kbsavefile kbopenfile kbexpertisebeginner kbtshoot kbprb kbpubtypekc KB928151

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image