Windows Vista Service Pack 1 or Windows Server 2008 stops responding (hangs) during startup

Article ID: 960723 – Last Review: December 19, 2008 – Revision: 1.0

Windows Vista Service Pack 1 or Windows Server 2008 stops responding (hangs) during startup

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SYMPTOMS

When you press the power button or click Restart on the Start menu to start a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008, the system startup may fail. The system stops responding (hangs) and shows a black screen where the Windows logo typically appears. Additionally, the mouse pointer does not appear, and the hard disk drive (HDD) light does not flash. When the HDD light does not flash, it means that the HDD is not being accessed at that time.

When this problem occurs, you have to force the power off. Then, you must press the power button to start the computer again.

CAUSE

This problem occurs because of a deadlock in the remote procedure call (RPC) component.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista SP1 or Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Rpcrt4.dll 6.0.6001.22321 784,896 03-Dec-2008 05:52 x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Rpcrt4.dll 6.0.6001.22321 1,320,448 03-Dec-2008 06:25 x64
Rpcrt4.dll 6.0.6001.22321 677,376 03-Dec-2008 05:50 x86

For all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Rpcrt4.dll 6.0.6001.22321 3,307,520 03-Dec-2008 06:17 IA-64
Rpcrt4.dll 6.0.6001.22321 677,376 03-Dec-2008 05:50 x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

307847  (/Feedback.aspx?kbNumber=307847/ ) How to connect to a printer by using a Web browser in Windows XP

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported 32-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File name Package_for_kb960723_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,421
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name X86_b30f84601eb78d8ffd8445cac798bf32_31bf3856ad364e35_6.0.6001.22321_none_f06abbe515b19ce9.manifest
File version Not Applicable
File size 697
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name X86_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22321_none_b46fa0205e413ab0.manifest
File version Not Applicable
File size 28,515
Date (UTC) 03-Dec-2008
Time (UTC) 07:59
Additional files for all supported 64-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File name Amd64_9f997d0d5352ad1c81bb84fe55214670_31bf3856ad364e35_6.0.6001.22321_none_7f6bf20b7f70de26.manifest
File version Not Applicable
File size 1,044
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Amd64_c1e4c05dc9df7f37dd9857f3dcb62997_31bf3856ad364e35_6.0.6001.22321_none_b8930b55a8a73dae.manifest
File version Not Applicable
File size 701
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22321_none_108e3ba4169eabe6.manifest
File version Not Applicable
File size 28,555
Date (UTC) 03-Dec-2008
Time (UTC) 07:14
File name Package_for_kb960723_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,437
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22321_none_1ae2e5f64aff6de1.manifest
File version Not Applicable
File size 26,141
Date (UTC) 03-Dec-2008
Time (UTC) 07:44
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Ia64_07dd96c4a8b4a0ec4d7949daa6bd1cb7_31bf3856ad364e35_6.0.6001.22321_none_fb32869fa8b28d53.manifest
File version Not Applicable
File size 699
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Ia64_c99041f06d6fb50f426d3c75475ae40e_31bf3856ad364e35_6.0.6001.22321_none_7bc26e5d1576b424.manifest
File version Not Applicable
File size 1,042
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Ia64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22321_none_b47144165e3f43ac.manifest
File version Not Applicable
File size 28,533
Date (UTC) 03-Dec-2008
Time (UTC) 08:44
File name Package_for_kb960723_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Package_for_kb960723_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 03-Dec-2008
Time (UTC) 21:49
File name Wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22321_none_1ae2e5f64aff6de1.manifest
File version Not Applicable
File size 26,141
Date (UTC) 03-Dec-2008
Time (UTC) 07:44

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe kbhotfixserver KB960723

 

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