Windows Server 2008 systems may generate a truncated dump file if the system supports Dynamic Hardware Partitioning (DHP) and if memory is hot added

Article ID: 960658 – Last Review: January 5, 2009 – Revision: 1.0

Windows Server 2008 systems may generate a truncated dump file if the system supports Dynamic Hardware Partitioning (DHP) and if memory is hot added

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SYMPTOMS

Consider the following scenario:

  • You have a Windows Server 2008-based computer that supports Dynamic Hardware Partitioning (DHP) features.
  • You configure the computer to generate a complete dump file when critical issues occur.
  • You hot add more memory.
  • Before the computer is restarted, the computer encounters a critical issue, and a memory dump file is generated.

In this scenario, the computer generates a truncated dump file instead of a complete dump file. This issue prevents administrators and support engineers from troubleshooting the issue.

CAUSE

This problem occurs because the Crashdump.sys driver does not receive a memory change notification when new memory is hot added. Therefore, the driver generates a dump file by using the original memory volume instead of the new memory volume.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 note

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Crashdmp.sys 6.0.6001.22332 35,296 17-Dec-2008 04:38 x86
Ntkrnlpa.exe 6.0.6001.22332 3,600,352 17-Dec-2008 04:40 Not Applicable
Ntoskrnl.exe 6.0.6001.22332 3,548,640 17-Dec-2008 04:40 Not Applicable

For all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Crashdmp.sys 6.0.6001.22332 39,392 17-Dec-2008 05:50 x64
Ntoskrnl.exe 6.0.6001.22332 4,692,448 17-Dec-2008 06:09 x64

For all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Crashdmp.sys 6.0.6001.22332 73,696 17-Dec-2008 04:44 IA-64
Ntoskrnl.exe 6.0.6001.22332 9,492,960 17-Dec-2008 04:45 IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about DHP, visit the following Microsoft Web sites:

http://msdn.microsoft.com/en-us/library/bb742870.aspx (http://msdn.microsoft.com/en-us/library/bb742870.aspx)
http://msdn.microsoft.com/en-us/library/ms801656.aspx (http://msdn.microsoft.com/en-us/library/ms801656.aspx)
http://msdn.microsoft.com/en-us/library/ms796265.aspx (http://msdn.microsoft.com/en-us/library/ms796265.aspx)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Package_for_kb960658_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 17-Dec-2008 17:06 Not Applicable
X86_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_a5f88f26300a235c.manifest Not Applicable 3,868 17-Dec-2008 06:00 Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_6c9b9307cd573301.manifest Not Applicable 17,806 17-Dec-2008 06:05 Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Amd64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_02172aa9e8679492.manifest Not Applicable 4,127 17-Dec-2008 06:21 Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_c8ba2e8b85b4a437.manifest Not Applicable 16,512 17-Dec-2008 06:28 Not Applicable
Package_for_kb960658_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 17-Dec-2008 17:06 Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name File version File size Date Time Platform
Ia64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_a5fa331c30082c58.manifest Not Applicable 4,122 17-Dec-2008 05:54 Not Applicable
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_6c9d36fdcd553bfd.manifest Not Applicable 16,819 17-Dec-2008 05:58 Not Applicable
Package_for_kb960658_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,427 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,435 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 17-Dec-2008 17:06 Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,433 17-Dec-2008 17:06 Not Applicable

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe kbhotfixserver KB960658

 

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