Windows Media Center does not correctly configure a combo TV tuner that supports both ATSC and NTSC signals on a Windows Vista-based computer

SYMPTOMS

On a Windows Vista-based computer, you try to configure a combo TV tuner in Windows Media Center. This combo tuner supports both ATSC and NTSC signals. However, you experience the following problems:

The combo tuner is not detected by Windows Media Center.
Windows Media Center does not correctly configure the tuner when you use a manual tuner configuration.
When you configure Windows Media Center to receive both over-the-air digital TV (DTV) and analog cable TV, you can view only the analog channels. This problem occurs even though the digital channels appear in the guide. When you try to watch one of the digital channels, you may receive the following error message:Cannot Play Program
The channel may not be supported. If you cannot tune to any other channel, restart Windows Media Center or restart the computer, then try again.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

——————————————–

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Windows Media Center does not correctly configure a combo TV tuner that supports both ATSC and NTSC signals on a Windows Vista-based computer

Windows Media Center does not correctly configure a combo TV tuner that supports both ATSC and NTSC signals on a Windows Vista-based computer

Article ID : 929011
Last Review : August 29, 2007
Revision : 2.0
On This Page

SYMPTOMS

On a Windows Vista-based computer, you try to configure a combo TV tuner in Windows Media Center. This combo tuner supports both ATSC and NTSC signals. However, you experience the following problems:

• The combo tuner is not detected by Windows Media Center.
• Windows Media Center does not correctly configure the tuner when you use a manual tuner configuration.
• When you configure Windows Media Center to receive both over-the-air digital TV (DTV) and analog cable TV, you can view only the analog channels. This problem occurs even though the digital channels appear in the guide. When you try to watch one of the digital channels, you may receive the following error message:

Cannot Play Program
The channel may not be supported. If you cannot tune to any other channel, restart Windows Media Center or restart the computer, then try again.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Ehshell.dll 6.0.6000.20503 4,370,432 24-Dec-2006 07:27 x86
Msil_ehshell.d_31bf3856ad364e35_6.0.6000.20503_none_1b9c560f4b543835.manifest Not applicable 657 27-Dec-2006 23:58 Not applicable
Msil_ehshell_31bf3856ad364e35_6.0.6000.20503_none_8a3caf265d905cff.manifest Not applicable 8,388 28-Dec-2006 00:01 Not applicable
Update.mum Not applicable 1,719 27-Dec-2006 23:58 Not applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/) New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business 64-bit Edition
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kberrmsg kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB929011

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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