Windows Image Acquisition imaging software may stop responding in Windows Vista

Windows Image Acquisition imaging software may stop responding in Windows Vista

Article ID : 930819
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

Windows Image Acquisition (WIA) imaging software may stop responding (hang) in Windows Vista. For example, when you try to use an image scanner, the scanner software may stop responding.

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CAUSE

This problem can occur if the scanner device reports more than one ScannerStateReasons element or ActiveConditions element in one ScannerStatus element request.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Update.mum Not applicable 1,817 11-Jan-2007 00:18 Not applicable
Wsdscdrv.dll 6.0.6000.20511 236,544 10-Jan-2007 13:49 x86
Wsdscprx.dll 6.0.6000.20511 52,736 10-Jan-2007 13:49 x86
X86_wsdscdrv.inf_31bf3856ad364e35_6.0.6000.20511_none_ced7d1aae57fa3da.manifest Not applicable 1,973 11-Jan-2007 00:19 Not applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_wsdscdrv.inf_31bf3856ad364e35_6.0.6000.20511_none_2af66d2e9ddd1510.manifest Not applicable 1,975 11-Jan-2007 00:26 Not applicable
Update.mum Not applicable 1,817 11-Jan-2007 00:18 Not applicable
Wsdscdrv.dll 6.0.6000.20511 257,536 10-Jan-2007 15:06 x64
Wsdscprx.dll 6.0.6000.20511 63,488 10-Jan-2007 15:06 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/) New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business 64-bit Edition
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbfix kbqfe kbprb kbexpertisebeginner kbhotfixserver KB930819

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