When you try to put a Windows Vista-based computer into hibernation (S4), and the computer has multiple USB devices connected to it, the computer stops responding

When you try to put a Windows Vista-based computer into hibernation (S4), and the computer has multiple USB devices connected to it, the computer stops responding

Article ID : 949537
Last Review : March 4, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You are running a Windows Vista-based computer that has multiple USB devices connected to it. Or, you are running a Windows Vista-based computer that has a docking station that has multiple USB devices connected to it.
• You install a Bluetooth device on the computer. Then, you turn the device on.
• You try to put the computer into hibernation ((S4).

In this scenario, the computer stops responding.

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CAUSE

This problem occurs because of a race condition in the Rfcomm.sys driver.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name File version File size Date Time Platform
Package_1_for_kb949537~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,808 22-Feb-2008 00:03 Not Applicable
Package_2_for_kb949537~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,975 22-Feb-2008 00:03 Not Applicable
Package_3_for_kb949537~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,813 22-Feb-2008 00:03 Not Applicable
Package_4_for_kb949537~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,813 22-Feb-2008 00:03 Not Applicable
Package_5_for_kb949537~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,808 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,713 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,420 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,424 22-Feb-2008 00:03 Not Applicable
X86_tdibth.inf_31bf3856ad364e35_6.0.6000.20776_none_2c2327baafb8c664.manifest Not Applicable 1,669 22-Feb-2008 00:03 Not Applicable
X86_tdibth.inf_31bf3856ad364e35_6.0.6001.22119_none_2e4d46c6acabfbb4.manifest Not Applicable 1,669 22-Feb-2008 00:03 Not Applicable
Rfcomm.sys 6.0.6000.20776 50,688 21-Feb-2008 02:30 x86
Rfcomm.sys 6.0.6001.22119 50,688 21-Feb-2008 02:24 x86

Windows Vista, 64-bit versions

File name File version File size Date Time Platform
Amd64_tdibth.inf_31bf3856ad364e35_6.0.6000.20776_none_8841c33e6816379a.manifest Not Applicable 1,671 22-Feb-2008 00:33 Not Applicable
Amd64_tdibth.inf_31bf3856ad364e35_6.0.6001.22119_none_8a6be24a65096cea.manifest Not Applicable 1,671 22-Feb-2008 00:33 Not Applicable
Package_1_for_kb949537~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,818 22-Feb-2008 00:03 Not Applicable
Package_2_for_kb949537~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,987 22-Feb-2008 00:03 Not Applicable
Package_3_for_kb949537~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,823 22-Feb-2008 00:03 Not Applicable
Package_4_for_kb949537~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,823 22-Feb-2008 00:03 Not Applicable
Package_5_for_kb949537~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,818 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,723 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,428 22-Feb-2008 00:03 Not Applicable
Package_for_kb949537_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,432 22-Feb-2008 00:03 Not Applicable
Rfcomm.sys 6.0.6000.20776 62,976 21-Feb-2008 02:48 x64
Rfcomm.sys 6.0.6001.22119 62,976 21-Feb-2008 03:04 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

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Keywords: 
kbexpertisebeginner kbhotfixserver kbqfe KB949537

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Microsoft Knowledge Base Article.This article contents is Microsoft Copyrighted material.
2005-2007 Microsoft Corporation. All rights reserved.


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