When you restart a computer that is running Windows Vista SP1 or Windows Server 2008 and that has multiple processors installed, the computer may stop responding at the Windows Start screen

When you restart a computer that is running Windows Vista SP1 or Windows Server 2008 and that has multiple processors installed, the computer may stop responding at the Windows Start screen

Article ID : 952629
Last Review : May 19, 2008
Revision : 1.0
On This Page

SYMPTOMS

Consider the following scenario:

• You have a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.
• The computer has multiple processors installed.
• You restart the computer.

In this scenario, the computer may stop responding at the Windows Start screen.

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2008 service pack or Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

To apply this hotfix, you must have Windows Vista SP1 or Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista Service Pack 1 or Windows Server 2008, x86 version
File name File version File size Date Time Platform
Package_1_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,799 08-May-2008 17:53 Not Applicable
Package_2_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,966 08-May-2008 17:53 Not Applicable
Package_3_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,804 08-May-2008 17:53 Not Applicable
Package_4_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,804 08-May-2008 17:53 Not Applicable
Package_5_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,804 08-May-2008 17:53 Not Applicable
Package_6_for_kb952629~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,800 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,426 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,713 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,420 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,424 08-May-2008 17:53 Not Applicable
Update.mum Not Applicable 3,571 08-May-2008 17:53 Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6000.20831_none_01a000bc23fddcba.manifest Not Applicable 2,244 08-May-2008 17:56 Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6001.22175_none_035efef4214145a4.manifest Not Applicable 2,244 08-May-2008 17:56 Not Applicable
Halacpi.dll 6.0.6000.20831 137,272 08-May-2008 05:24 x86
Halmacpi.dll 6.0.6000.20831 163,384 08-May-2008 05:24 x86
Halacpi.dll 6.0.6001.22175 141,880 08-May-2008 05:24 x86
Halmacpi.dll 6.0.6001.22175 177,208 08-May-2008 05:24 x86
Windows Vista Service Pack 1 or Windows Server 2008, x64 version
File name File version File size Date Time Platform
Amd64_hal.inf_31bf3856ad364e35_6.0.6000.20831_none_5dbe9c3fdc5b4df0.manifest Not Applicable 1,656 08-May-2008 17:59 Not Applicable
Amd64_hal.inf_31bf3856ad364e35_6.0.6001.22175_none_5f7d9a77d99eb6da.manifest Not Applicable 1,656 08-May-2008 17:59 Not Applicable
Package_1_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,809 08-May-2008 17:53 Not Applicable
Package_2_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,978 08-May-2008 17:53 Not Applicable
Package_3_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,814 08-May-2008 17:53 Not Applicable
Package_4_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,814 08-May-2008 17:53 Not Applicable
Package_5_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,814 08-May-2008 17:53 Not Applicable
Package_6_for_kb952629~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,810 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,434 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 08-May-2008 17:53 Not Applicable
Package_for_kb952629_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,723 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,428 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,432 08-May-2008 17:53 Not Applicable
Update.mum Not Applicable 3,597 08-May-2008 17:53 Not Applicable
Hal.dll 6.0.6000.20831 272,440 08-May-2008 05:31 x64
Hal.dll 6.0.6001.22175 233,528 08-May-2008 05:55 x64
Windows Vista Service Pack 1 or Windows Server 2008, IA-64 version
File name File version File size Date Time Platform
Ia64_hal.inf_31bf3856ad364e35_6.0.6001.22175_none_0360a2ea213f4ea0.manifest Not Applicable 1,655 08-May-2008 17:53 Not Applicable
Package_1_for_kb952629~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,804 08-May-2008 17:53 Not Applicable
Package_2_for_kb952629~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,809 08-May-2008 17:53 Not Applicable
Package_3_for_kb952629~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,809 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 08-May-2008 17:53 Not Applicable
Package_for_kb952629_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 08-May-2008 17:53 Not Applicable
Package_for_kb952629_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 08-May-2008 17:53 Not Applicable
Package_for_kb952629_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,433 08-May-2008 17:53 Not Applicable
Update.mum Not Applicable 2,423 08-May-2008 17:53 Not Applicable
Hal.dll 6.0.6001.22175 427,576 08-May-2008 05:49 IA-64

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top


APPLIES TO
• Windows Server 2008 Datacenter
• Windows Server 2008 Enterprise
• Windows Server 2008 Standard
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition

Back to the top

Keywords: 
kbexpertisebeginner kbexpertiseinter kbhotfixserver kbqfe KB952629

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image