When a Windows Vista-based computer receives a nonmaskable interrupt, the system stops responding, and no dump file is generated

When a Windows Vista-based computer receives a nonmaskable interrupt, the system stops responding, and no dump file is generated

Article ID : 950904
Last Review : April 24, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You are running a Windows Vista-based computer.
• An Intelligent Platform Management Interface (IPMI)-compliant baseboard management controller (BMC) is installed on the computer.
• Under the following registry subkey, you set the NMICrashDump registry entry to 1:

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control CrashControl
• The system receives a nonmaskable interrupt (NMI) that is generated for the BMC watchdog timer (WDT).

In this scenario, you expect the system to automatically restart. Instead, the system stops responding. Additionally, the IPMI driver does not save the stop event records on the BMC, and no memory dump file is generated.

Note The NMICrashDump registry entry is an NMI switch that specifies whether the system performs standard software error-processing when a hardware error generates an NMI. When this registry entry is set to 1, the system should perform standard software error-processing. For example, the system might display a Stop error message in this situation.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (/Feedback.aspx?kbNumber=935791/) How to obtain the latest Windows Vista service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista with Service Pack 1, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb950904~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,811 29-Mar-2008 01:19 Not applicable
Package_2_for_kb950904~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,978 29-Mar-2008 01:19 Not applicable
Package_3_for_kb950904~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,816 29-Mar-2008 01:19 Not applicable
Package_4_for_kb950904~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,816 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,422 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,429 29-Mar-2008 01:19 Not applicable
Update.mum Not applicable 3,077 29-Mar-2008 01:19 Not applicable
X86_ipmidrv.inf_31bf3856ad364e35_6.0.6001.22145_none_fc0c507f04cbe81b.manifest Not applicable 1,674 29-Mar-2008 01:44 Not applicable
Ipmidrv.sys 6.0.6001.22145 64,512 28-Mar-2008 01:00 x86
Windows Vista with Service Pack 1, x64-based versions
File name File version File size Date Time Platform
Amd64_ipmidrv.inf_31bf3856ad364e35_6.0.6001.22145_none_582aec02bd295951.manifest Not applicable 1,676 29-Mar-2008 02:53 Not applicable
Package_1_for_kb950904~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,821 29-Mar-2008 01:19 Not applicable
Package_2_for_kb950904~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,990 29-Mar-2008 01:19 Not applicable
Package_3_for_kb950904~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,826 29-Mar-2008 01:19 Not applicable
Package_4_for_kb950904~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,826 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,430 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,437 29-Mar-2008 01:19 Not applicable
Update.mum Not applicable 3,099 29-Mar-2008 01:19 Not applicable
Ipmidrv.sys 6.0.6001.22145 76,288 28-Mar-2008 01:34 x64
Windows Vista with Service Pack 1, Itanium-based versions
File name File version File size Date Time Platform
Ia64_ipmidrv.inf_31bf3856ad364e35_6.0.6001.22145_none_fc0df47504c9f117.manifest Not applicable 1,675 29-Mar-2008 01:19 Not applicable
Package_1_for_kb950904~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,816 29-Mar-2008 01:19 Not applicable
Package_2_for_kb950904~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,821 29-Mar-2008 01:19 Not applicable
Package_3_for_kb950904~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,821 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,425 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,429 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,434 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 29-Mar-2008 01:19 Not applicable
Package_for_kb950904_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,433 29-Mar-2008 01:19 Not applicable
Update.mum Not applicable 2,423 29-Mar-2008 01:19 Not applicable
Ipmidrv.sys 6.0.6001.22145 161,792 28-Mar-2008 01:18 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

The IPMI server management system is defined by Intel together with a consortium of promoters. This consortium also includes Dell, Hewlett-Packard (HP), and NEC. IPMI provides server monitoring and management features. For more information about IPMI, visit the following Intel Web site:

http://www.intel.com/design/servers/ipmi (http://www.intel.com/design/servers/ipmi)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB950904

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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