When a SATA hard disk on a Windows Vista-based computer is operating in Parallel Advanced Technology Attachment (PATA) mode, the computer may crash

When a SATA hard disk on a Windows Vista-based computer is operating in Parallel Advanced Technology Attachment (PATA) mode, the computer may crash

Article ID : 950096
Last Review : April 1, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You are using a Windows Vista-based computer.
• The computer has a Serial Advanced Technology Attachment (SATA) hard disk drive that has full-disk encryption capability.

In this scenario, when the SATA hard disk drive is operating in Parallel Advanced Technology Attachment (PATA) mode, the hard disk drive may stop responding. Additionally, the computer may crash.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit editions
File name File version File size Date Time Platform
Package_1_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,805 06-Mar-2008 22:09 Not Applicable
Package_2_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,972 06-Mar-2008 22:09 Not Applicable
Package_3_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 06-Mar-2008 22:09 Not Applicable
Package_4_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 06-Mar-2008 22:09 Not Applicable
Package_5_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 06-Mar-2008 22:09 Not Applicable
Package_6_for_kb950096~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,806 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,426 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,713 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,420 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,424 06-Mar-2008 22:09 Not Applicable
Update.mum Not Applicable 3,571 06-Mar-2008 22:09 Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6000.20786_none_db8b089b3dbc5507.manifest Not Applicable 6,874 06-Mar-2008 22:12 Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6001.22130_none_dda155213abfc239.manifest Not Applicable 6,874 06-Mar-2008 22:12 Not Applicable
Aliide.sys 1.2.0.0 17,464 06-Mar-2008 04:24 x86
Amdide.sys 6.0.6000.20786 17,976 06-Mar-2008 04:24 x86
Atapi.sys 6.0.6000.20786 21,560 06-Mar-2008 04:24 x86
Ataport.sys 6.0.6000.20786 110,136 06-Mar-2008 04:26 x86
Cmdide.sys 2.0.7.0 19,000 06-Mar-2008 04:24 x86
Intelide.sys 6.0.6000.20786 17,976 06-Mar-2008 04:24 x86
Msahci.sys 6.0.6000.20786 28,216 06-Mar-2008 04:24 x86
Pciide.sys 6.0.6000.20786 15,928 06-Mar-2008 04:24 x86
Pciidex.sys 6.0.6000.20786 45,112 06-Mar-2008 04:25 x86
Viaide.sys 5.1.3790.150 20,024 06-Mar-2008 04:25 x86
Aliide.sys 1.2.0.0 17,464 06-Mar-2008 04:21 x86
Amdide.sys 6.0.6001.22130 17,976 06-Mar-2008 04:21 x86
Atapi.sys 6.0.6001.22130 21,560 06-Mar-2008 04:21 x86
Ataport.sys 6.0.6001.22130 110,136 06-Mar-2008 04:22 x86
Cmdide.sys 2.0.7.0 19,000 06-Mar-2008 04:21 x86
Intelide.sys 6.0.6001.22130 17,976 06-Mar-2008 04:21 x86
Msahci.sys 6.0.6001.22130 28,728 06-Mar-2008 04:21 x86
Pciide.sys 6.0.6001.22130 16,440 06-Mar-2008 04:18 x86
Pciidex.sys 6.0.6001.22130 45,112 06-Mar-2008 04:18 x86
Viaide.sys 5.1.3790.150 20,024 06-Mar-2008 04:18 x86
Windows Vista, 64-bit editions
File name File version File size Date Time Platform
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20786_none_37a9a41ef619c63d.manifest Not Applicable 6,876 06-Mar-2008 22:15 Not Applicable
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22130_none_39bff0a4f31d336f.manifest Not Applicable 6,876 06-Mar-2008 22:15 Not Applicable
Package_1_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,815 06-Mar-2008 22:09 Not Applicable
Package_2_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,984 06-Mar-2008 22:09 Not Applicable
Package_3_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 06-Mar-2008 22:09 Not Applicable
Package_4_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 06-Mar-2008 22:09 Not Applicable
Package_5_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 06-Mar-2008 22:09 Not Applicable
Package_6_for_kb950096~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,816 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,434 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,723 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,428 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,432 06-Mar-2008 22:09 Not Applicable
Update.mum Not Applicable 3,597 06-Mar-2008 22:09 Not Applicable
Aliide.sys 1.2.0.0 18,488 06-Mar-2008 04:28 x64
Amdide.sys 6.0.6000.20786 18,488 06-Mar-2008 04:28 x64
Atapi.sys 6.0.6000.20786 22,584 06-Mar-2008 04:28 x64
Ataport.sys 6.0.6000.20786 123,960 06-Mar-2008 04:34 x64
Cmdide.sys 2.0.7.0 20,536 06-Mar-2008 04:28 x64
Intelide.sys 6.0.6000.20786 19,512 06-Mar-2008 04:28 x64
Msahci.sys 6.0.6000.20786 30,264 06-Mar-2008 04:28 x64
Pciide.sys 6.0.6000.20786 15,928 06-Mar-2008 04:28 x64
Pciidex.sys 6.0.6000.20786 51,256 06-Mar-2008 04:29 x64
Viaide.sys 5.1.3790.150 20,536 06-Mar-2008 04:30 x64
Aliide.sys 1.2.0.0 18,488 06-Mar-2008 04:53 x64
Amdide.sys 6.0.6001.22130 18,488 06-Mar-2008 04:53 x64
Atapi.sys 6.0.6001.22130 22,584 06-Mar-2008 04:54 x64
Ataport.sys 6.0.6001.22130 124,472 06-Mar-2008 04:55 x64
Cmdide.sys 2.0.7.0 20,536 06-Mar-2008 04:53 x64
Intelide.sys 6.0.6001.22130 19,512 06-Mar-2008 04:53 x64
Msahci.sys 6.0.6001.22130 31,288 06-Mar-2008 04:54 x64
Pciide.sys 6.0.6001.22130 16,440 06-Mar-2008 04:53 x64
Pciidex.sys 6.0.6001.22130 51,256 06-Mar-2008 04:54 x64
Viaide.sys 5.1.3790.150 20,536 06-Mar-2008 04:57 x64
Windows Vista, Itanium-based editions
File name File version File size Date Time Platform
Ia64_mshdc.inf_31bf3856ad364e35_6.0.6001.22130_none_dda2f9173abdcb35.manifest Not Applicable 6,297 06-Mar-2008 22:09 Not Applicable
Package_1_for_kb950096~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,810 06-Mar-2008 22:09 Not Applicable
Package_2_for_kb950096~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,815 06-Mar-2008 22:09 Not Applicable
Package_3_for_kb950096~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,815 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 06-Mar-2008 22:09 Not Applicable
Package_for_kb950096_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,433 06-Mar-2008 22:09 Not Applicable
Update.mum Not Applicable 2,423 06-Mar-2008 22:09 Not Applicable
Aliide.sys 1.2.0.0 22,072 06-Mar-2008 04:45 IA-64
Atapi.sys 6.0.6001.22130 38,456 06-Mar-2008 04:45 IA-64
Ataport.sys 6.0.6001.22130 307,768 06-Mar-2008 04:47 IA-64
Cmdide.sys 2.0.7.0 29,752 06-Mar-2008 04:45 IA-64
Intelide.sys 6.0.6001.22130 24,120 06-Mar-2008 04:45 IA-64
Msahci.sys 6.0.6001.22130 61,496 06-Mar-2008 04:46 IA-64
Pciide.sys 6.0.6001.22130 21,048 06-Mar-2008 04:45 IA-64
Pciidex.sys 6.0.6001.22130 111,672 06-Mar-2008 04:46 IA-64
Viaide.sys 5.1.3790.150 31,288 06-Mar-2008 04:47 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate

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Keywords: 
kbexpertiseinter kbfix kbpubtypekc kbqfe kbhotfixserver KB950096

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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