The Windows Experience Index rating and the WinSAT command do not work correctly on a Windows Vista-based or Windows Server 2008-based computer that has more than 8 logical processors

Article ID: 967191 – Last Review: March 2, 2009 – Revision: 1.0

The Windows Experience Index rating and the WinSAT command do not work correctly on a Windows Vista-based or Windows Server 2008-based computer that has more than 8 logical processors

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SYMPTOMS

When you are running Windows Vista or Windows Server 2008 on a computer that has more than 8 logical processors, the Windows Experience Index rating is unavailable in the system properties. Additionally, when you run the WinSAT command (Winsat.exe), the command exits with a fatal error message. For example, you receive the following error message when you run a WinSAT CPU -Encryption command:

Error: The WinSAT XML does not adhere to the schema.

This problem occurs on a computer that has more than 8 logical processors. For example, you have a computer that has two quad-core processors and hyper-threading is enabled for these processors. In this example, you have 16 logical processors because hyper-threading makes each core appear as two logical processors to the operating system.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791  (/Feedback.aspx?kbNumber=935791/ ) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.0.6000.16xxx Windows Vista RTM GDR
    6.0.6000.20xxx Windows Vista RTM LDR
    6.0.6001.18xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Winsat.mof Not Applicable 1,545 18-Dec-2007 21:46 Not Applicable
Winsatapi.dll 6.0.6001.22373 383,488 10-Feb-2009 05:33 x86
Winsatuninstall.mof Not Applicable 487 18-Dec-2007 21:46 Not Applicable
Shadercache.ps_2_0 Not Applicable 7,401,896 18-Dec-2007 21:46 Not Applicable
Shadercache.vs_1_1 Not Applicable 11,276,832 18-Dec-2007 21:46 Not Applicable
Winsat.exe 6.0.6001.22373 3,217,408 10-Feb-2009 05:32 x86
Winsat.prx Not Applicable 3,922 18-Dec-2007 21:46 Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Winsat.mof Not Applicable 1,545 18-Dec-2007 21:46 Not Applicable
Winsatapi.dll 6.0.6001.22373 444,928 10-Feb-2009 05:55 x64
Winsatuninstall.mof Not Applicable 487 18-Dec-2007 21:46 Not Applicable
Shadercache.ps_2_0 Not Applicable 7,401,896 18-Dec-2007 21:46 Not Applicable
Shadercache.vs_1_1 Not Applicable 11,276,832 18-Dec-2007 21:46 Not Applicable
Winsat.exe 6.0.6001.22373 3,894,272 10-Feb-2009 05:54 x64
Winsat.prx Not Applicable 3,922 18-Dec-2007 21:46 Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Package_for_kb967191_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name Package_for_kb967191_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name X86_6cddbd41df290f1a8e57f0b892ba26ef_31bf3856ad364e35_6.0.6001.22373_none_fa1f47ceedd1f05c.manifest
File version Not Applicable
File size 718
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name X86_958a4422e71e2563d8d99d85bdf81f94_31bf3856ad364e35_6.0.6001.22373_none_4cee353eae423dbf.manifest
File version Not Applicable
File size 715
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name X86_microsoft-windows-w..emassessmenttoolapi_31bf3856ad364e35_6.0.6001.22373_none_e3df541b10ee0d7a.manifest
File version Not Applicable
File size 16,215
Date (UTC) 10-Feb-2009
Time (UTC) 06:02
File name X86_microsoft-windows-w..ystemassessmenttool_31bf3856ad364e35_6.0.6001.22373_none_7bd5e9d9d0ada2ae.manifest
File version Not Applicable
File size 13,109
Date (UTC) 10-Feb-2009
Time (UTC) 06:02

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Amd64_77f7a038959b4d9b85514363a861b0e5_31bf3856ad364e35_6.0.6001.22373_none_1d587ea4fba0bcf3.manifest
File version Not Applicable
File size 719
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name Amd64_c1ac159addd52048ca3c5926b62b8d16_31bf3856ad364e35_6.0.6001.22373_none_90361c4508a46949.manifest
File version Not Applicable
File size 1,084
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name Amd64_microsoft-windows-w..emassessmenttoolapi_31bf3856ad364e35_6.0.6001.22373_none_3ffdef9ec94b7eb0.manifest
File version Not Applicable
File size 16,245
Date (UTC) 10-Feb-2009
Time (UTC) 06:23
File name Amd64_microsoft-windows-w..ystemassessmenttool_31bf3856ad364e35_6.0.6001.22373_none_d7f4855d890b13e4.manifest
File version Not Applicable
File size 13,416
Date (UTC) 10-Feb-2009
Time (UTC) 06:23
File name Package_for_kb967191_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 10-Feb-2009
Time (UTC) 18:39
File name Package_for_kb967191_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 10-Feb-2009
Time (UTC) 18:39

APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbhotfixserver kbqfe KB967191

 

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