The W3wp.exe process intermittently stops responding and Event ID 1000 is logged in Exchange Server 2007 Service Pack 1

Article ID: 956613 – Last Review: November 20, 2008 – Revision: 1.0

The W3wp.exe process intermittently stops responding and Event ID 1000 is logged in Exchange Server 2007 Service Pack 1

SYMPTOMS

On a server that is running Microsoft Exchange Server 2007 Service Pack 1 (SP1), the W3wp.exe process intermittently stops responding. Additionally, the following event is logged in the Application log:

Log Name: Application
Source: Application
Error Date: <Date Time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <Server Name>
Description: Faulting application w3wp.exe, version <version>, time stamp <xxxxxxxx>, faulting module exprox.dll, version <version>, time stamp <xxxxxxxx>, exception code 0xc0000005, fault offset <offset>, process id <xxxx>, application start time <xxxxxxxxxxxxxxxx>.

Note You cannot access the mailboxes when you use Outlook Web Access on a client computer.

RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 5 for Exchange 2007 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

953467   (/Feedback.aspx?kbNumber=953467/ ) Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.


APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbexpertiseadvanced kbqfe KB956613

 

Microsoft Knowledge Base Article

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