The USB audio driver may cause the computer to crash on a Windows Server 2008-based or Windows Vista-based computer that has a USB driver installed

Article ID: 961317 – Last Review: January 20, 2009 – Revision: 1.0

The USB audio driver may cause the computer to crash on a Windows Server 2008-based or Windows Vista-based computer that has a USB driver installed

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SYMPTOMS

On a Windows Server 2008-based or Windows Vista-based computer that has a USB driver installed, you may encounter one or more of the following symptoms:

Symptom 1

The USB audio driver causes the computer to crash. Then, you receive following error message:

STOP 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER

Symptom 2

During system startup, you experience a delay of 10 seconds or longer while the computer starts the USB devices.

Symptom 3

When the computer comes out of hibernation (system power state S4), you cannot find the USB devices in Windows Explorer.

CAUSE

These symptoms occur because of an overuse of work items. Work items are system-wide limited resources. The USBHUB.sys driver uses work items for many operations. Occasionally, many work items are queued up. Therefore, these work items become overused, and delays occur in the system. If the delays are lengthy, you may experience these symptoms.

RESOLUTION

Hotfix information for Windows Server 2008 and for Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST (.manifest) files and MUM (.mum) files that are installed for each environment are listed separately. MUM and MANIFEST files and their associated security catalog (.cat) files are critical to maintaining the state of the updated component. The security catalog files are signed with a Microsoft digital signature. The attributes of these files are not listed.

All supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Usbccgp.sys 6.0.6001.22333 73,216 18-Dec-2008 18:45 x86
Usbhub.sys 6.0.6001.22333 196,608 18-Dec-2008 18:45 x86
Hccoin.dll 6.0.6001.22333 8,704 18-Dec-2008 20:41 x86
Hcrstco.dll 6.0.6001.22333 15,872 18-Dec-2008 20:41 x86
Usbd.sys 6.0.6001.22333 5,888 18-Dec-2008 18:45 Not applicable
Usbehci.sys 6.0.6001.22333 39,936 18-Dec-2008 18:45 x86
Usbhub.sys 6.0.6001.22333 196,608 18-Dec-2008 18:45 x86
Usbohci.sys 6.0.6001.22333 19,456 18-Dec-2008 18:45 x86
Usbport.sys 6.0.6001.22333 225,792 18-Dec-2008 18:45 x86
Usbuhci.sys 6.0.6001.22333 23,552 18-Dec-2008 18:45 x86
All supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Usbccgp.sys 6.0.6001.22333 95,744 18-Dec-2008 19:18 x64
Usbhub.sys 6.0.6001.22333 273,920 18-Dec-2008 19:18 x64
Hccoin.dll 6.0.6001.22333 10,752 18-Dec-2008 21:06 x64
Hcrstco.dll 6.0.6001.22333 17,920 18-Dec-2008 21:06 x64
Usbd.sys 6.0.6001.22333 7,680 18-Dec-2008 19:18 x64
Usbehci.sys 6.0.6001.22333 49,664 18-Dec-2008 19:18 x64
Usbhub.sys 6.0.6001.22333 273,920 18-Dec-2008 19:18 x64
Usbohci.sys 6.0.6001.22333 24,064 18-Dec-2008 19:18 x64
Usbport.sys 6.0.6001.22333 259,072 18-Dec-2008 19:18 x64
Usbuhci.sys 6.0.6001.22333 29,184 18-Dec-2008 19:18 x64
All supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Usbccgp.sys 6.0.6001.22333 208,384 18-Dec-2008 19:05 IA-64
Usbhub.sys 6.0.6001.22333 863,744 18-Dec-2008 19:06 IA-64
Hccoin.dll 6.0.6001.22333 22,528 18-Dec-2008 20:49 IA-64
Hcrstco.dll 6.0.6001.22333 24,576 18-Dec-2008 20:49 IA-64
Usbd.sys 6.0.6001.22333 11,648 18-Dec-2008 19:05 Not applicable
Usbehci.sys 6.0.6001.22333 123,392 18-Dec-2008 19:05 IA-64
Usbhub.sys 6.0.6001.22333 863,744 18-Dec-2008 19:06 IA-64
Usbohci.sys 6.0.6001.22333 58,880 18-Dec-2008 19:05 IA-64
Usbport.sys 6.0.6001.22333 643,584 18-Dec-2008 19:05 IA-64
Usbuhci.sys 6.0.6001.22333 80,384 18-Dec-2008 19:05 IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File name Package_for_kb961317_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,367
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,431
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,421
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,423
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,425
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,431
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,422
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,429
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name X86_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_cb6498a727a58d5f.manifest
File version Not applicable
File size 2,644
Date (UTC) 19-Dec-2008
Time (UTC) 00:43
File name X86_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_be2e91241cc0db46.manifest
File version Not applicable
File size 6,734
Date (UTC) 19-Dec-2008
Time (UTC) 00:43

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File name Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_2783342ae002fe95.manifest
File version Not applicable
File size 2,646
Date (UTC) 19-Dec-2008
Time (UTC) 00:45
File name Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_1a4d2ca7d51e4c7c.manifest
File version Not applicable
File size 6,736
Date (UTC) 19-Dec-2008
Time (UTC) 00:45
File name Package_for_kb961317_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,375
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,439
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,429
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,431
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,433
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,439
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,430
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,437
Date (UTC) 19-Dec-2008
Time (UTC) 00:42

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_cb663c9d27a3965b.manifest
File version Not applicable
File size 2,645
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_be30351a1cbee442.manifest
File version Not applicable
File size 6,735
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,425
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,426
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,429
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,434
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,426
Date (UTC) 19-Dec-2008
Time (UTC) 00:42
File name Package_for_kb961317_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not applicable
File size 1,433
Date (UTC) 19-Dec-2008
Time (UTC) 00:42

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbsurveynew kbqfe kbhotfixserver KB961317

 

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