The Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully on a computer that is running Microsoft Exchange Server 2007

On a computer that is running Microsoft Exchange Server 2007, the Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully.

Additionally, you receive an error message that resembles the following error message:

[PS] drive :\Documents and Settings\msxservice>test-owaconnectivity
WARNING: The test was unable to log on to OWA due to an authentication failure.
WARNING: Test FAILED for URL ‘https://mail. company name .com/owa/’.

Additionally, the following error message is logged in the Internet Information Services (IIS) logs:

The request failed with HTTP status 401: Access Denied

This problem occurs when the NetBIOS domain name is not identical to the first part of the fully qualified domain name (FQDN).

 

RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.


APPLIES TO
Microsoft Exchange Server 2007 Enterprise Edition
Microsoft Exchange Server 2007 Standard Edition

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Microsoft Knowledge Base Article

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