The Safely Remove Hardware feature and the Windows Explorer “Eject” command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

SYMPTOMS

Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:

You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.

RESOLUTION

To resolve this problem, install update 936824. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)

Update information

The following files are available for download from the Microsoft Download Center:

DownloadDownload the update for Windows Vista x86-based versions (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)

DownloadDownload the update for Windows Vista 64-bit versions (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)

Release Date: May 8, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this update.

WORKAROUND

If the data on the iPod is corrupted, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.

Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.

APPLIES TO
Windows Vista Ultimate
Windows Vista Enterprise
Windows Vista Business
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Starter
Windows Vista Ultimate 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Business 64-bit Edition
Windows Vista Home Premium 64-bit Edition

——————————————–

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The Safely Remove Hardware feature and the Windows Explorer Eject command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

The Safely Remove Hardware feature and the Windows Explorer Eject command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

Article ID : 933824
Last Review : August 29, 2007
Revision : 8.0

SYMPTOMS

Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:

• You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
• You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.

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RESOLUTION

To resolve this problem, install update 936824.

The following files are available for download from the MicrosoftDownload Center:

Windows Vista, 32-bit versions
DownloadDownload the 936824 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)

Windows Vista 64-bit versions
DownloadDownload the 936824 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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WORKAROUND

If the data on the iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore your iPod to working condition.

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about this problem, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=305042 (http://docs.info.apple.com/article.html?artnum=305042)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Starter

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Keywords: 
kbtshoot kbprb atdownload kbexpertisebeginner kbwinvistapostrtmfix KB933824

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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