The Safely Remove Hardware feature and the Windows Explorer Eject command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

The Safely Remove Hardware feature and the Windows Explorer Eject command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

Article ID : 936824
Last Review : November 30, 2007
Revision : 3.0
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SYMPTOMS

Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:

• You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
• You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.

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RESOLUTION

To resolve this problem, install update 936824. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)

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Update information

The following files are available for download from the Microsoft Download Center:

DownloadDownload the Download the update for Windows Vista 32-bit version (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)
DownloadDownload the update for Windows Vista 64-bit version (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)
Release Date: May 8, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/)How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update replaces update 933824.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb936824_bf~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,735 30-Apr-2007 20:43 Not applicable
Package_1_for_kb936824~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,440 30-Apr-2007 20:41 Not applicable
Package_2_for_kb936824_bf~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,983 30-Apr-2007 20:43 Not applicable
Package_2_for_kb936824~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,720 30-Apr-2007 20:41 Not applicable
Update-bf.mum Not applicable 1,862 30-Apr-2007 20:43 Not applicable
Update.mum Not applicable 1,897 30-Apr-2007 20:41 Not applicable
Usbstor.sys 6.0.6000.20588 55,296 28-Apr-2007 02:31 x86
X86_3062b910f8361f96560d8463846fbca1_31bf3856ad364e35_6.0.6000.20588_none_4e137d9609394891.manifest Not applicable 699 30-Apr-2007 20:41 Not applicable
X86_f2dd01f2032c5b6566762661bf24827f_31bf3856ad364e35_6.0.6000.16478_none_e38721a2fccac79f.manifest Not applicable 699 30-Apr-2007 20:41 Not applicable
X86_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.16478_none_04e03d3efd49bd96.manifest Not applicable 1,308 28-Apr-2007 04:01 Not applicable
X86_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.20588_none_055f0a1e166f7951.manifest Not applicable 1,308 28-Apr-2007 03:33 Not applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6000.16478_none_465c5f209ade1e53.manifest Not applicable 1,482 30-Apr-2007 20:43 Not applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6000.20588_none_46db2bffb403da0e.manifest Not applicable 1,482 30-Apr-2007 20:43 Not applicable
Usbstor.sys 6.0.6000.16478 55,296 28-Apr-2007 02:39 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_97c033069d26f2fd361f80da50c07f32_31bf3856ad364e35_6.0.6000.20588_none_333d5b5494183685.manifest Not applicable 703 30-Apr-2007 20:41 Not applicable
Amd64_ce91649dffd237d9476d3dd44be082c9_31bf3856ad364e35_6.0.6000.16478_none_2b5db0e1045caa2a.manifest Not applicable 703 30-Apr-2007 20:41 Not applicable
Amd64_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.16478_none_60fed8c2b5a72ecc.manifest Not applicable 1,310 28-Apr-2007 05:08 Not applicable
Amd64_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.20588_none_617da5a1ceccea87.manifest Not applicable 1,310 28-Apr-2007 04:44 Not applicable
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6000.16478_none_a27afaa4533b8f89.manifest Not applicable 1,484 30-Apr-2007 20:47 Not applicable
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6000.20588_none_a2f9c7836c614b44.manifest Not applicable 1,484 30-Apr-2007 20:47 Not applicable
Package_1_for_kb936824_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,745 30-Apr-2007 20:43 Not applicable
Package_1_for_kb936824~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,454 30-Apr-2007 20:41 Not applicable
Package_2_for_kb936824_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,995 30-Apr-2007 20:43 Not applicable
Package_2_for_kb936824~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,736 30-Apr-2007 20:41 Not applicable
Update-bf.mum Not applicable 1,862 30-Apr-2007 20:43 Not applicable
Update.mum Not applicable 1,897 30-Apr-2007 20:41 Not applicable
Usbstor.sys 6.0.6000.16478 66,048 28-Apr-2007 03:20 x64
Usbstor.sys 6.0.6000.20588 66,048 28-Apr-2007 02:58 x64

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WORKAROUND

If the data on the iPod is corrupted, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.

Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about this problem, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=305042 (http://docs.info.apple.com/article.html?artnum=305042)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Starter
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium 64-bit Edition

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Keywords: 
kbfix kbqfe atdownload kbexpertisebeginner kbwinvistapostrtmfix KB936824

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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