The program closes unexpectedly or stops responding when you try to print a document in Accounting Professional, in Accounting Express, or in Small Business Accounting 2006

The program closes unexpectedly or stops responding when you try to print a document in Accounting Professional, in Accounting Express, or in Small Business Accounting 2006

Article ID : 953215
Last Review : June 2, 2008
Revision : 1.0
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SYMPTOMS

In Microsoft Office Accounting Professional, in Microsoft Office Accounting Express, or in Microsoft Office Small Business Accounting 2006, you try to print a document. However, the program closes unexpectedly or stops responding, depending on the operating system that is installed on the computer, as follows:

• On a Windows Vista-based computer, the program closes unexpectedly.
• On a Windows XP-based computer, the program stops responding.

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CAUSE

This problem occurs for one of the following reasons:

• On a Windows Vista-based computer, the operating system causes the connection between the program and the printer to fail.
• On a Windows XP-based computer, the operating system delays the connection between the program and the printer.

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RESOLUTION

To resolve this problem, download and then install the update for the operating system that is running on the computer. To obtain the appropriate update, refer to one of the following articles in the Microsoft Knowledge Base.

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Windows Vista

941542 (/Feedback.aspx?kbNumber=941542/) When you try to connect a Windows Vista-based computer to a network printer whose name is not a UNC path, the connection fails

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Windows XP

929134 (/Feedback.aspx?kbNumber=929134/) A print queue’s Properties dialog box may take 40 to 60 seconds to open in Windows XP with Service Pack 2 and in Windows Server 2003 with Service Pack 1

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MORE INFORMATION

If an error occurs that results in a fatal event in the program, the Office Accounting Error Reporting dialog box appears. The Office Accounting Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft collects information about these kinds of events to try to find the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 (/Feedback.aspx?kbNumber=283768/) Description of the end user privacy policy in application error reporting when you are using Office
289508 (/Feedback.aspx?kbNumber=289508/) How to view error signatures if an Office program experiences a serious error and quits

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APPLIES TO
• Microsoft Office Accounting Professional 2008
• Microsoft Office Accounting Express 2008
• Microsoft Office Accounting Professional 2007
• Microsoft Office Accounting Express 2007
• Microsoft Office Small Business Accounting 2006

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Keywords: 
kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB953215

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Microsoft Knowledge Base Article

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