The logon process may take a long time when you try to log on to a Windows Vista-based or Windows Server 2008-based computer

Article ID: 959488 – Last Review: January 25, 2009 – Revision: 1.0

The logon process may take a long time when you try to log on to a Windows Vista-based or Windows Server 2008-based computer

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SYMPTOMS

When you try to log on to a Windows Vista-based computer or a Windows Server 2008-based computer, the logon process may take a long time because of incremental network traffic.

This problem occurs when you have large number of offline files on the computer.

To determine whether you are experiencing this problem, open a network monitor tool. Then, stop and restart the Windows Search service. If you notice lots of network traffic, you are experiencing this issue.

CAUSE

This problem occurs because, by default, the Windows Search service is configured to index the client-side cache (CSC) in Windows Vista and in Windows Server 2008. During the system logon process, the FindItem and ItemExists methods of the IOfflineFilesCache API request the index of the offline files from the remote server. This behavior causes lots of network traffic.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791  (/Feedback.aspx?kbNumber=935791/ ) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cscapi.dll 6.0.6001.22328 31,744 12-Dec-2008 05:44 x86
Cscdll.dll 6.0.6001.22328 22,016 12-Dec-2008 05:44 x86
Csc.sys 6.0.6001.22328 351,744 12-Dec-2008 03:11 x86
Cscmig.dll 6.0.6001.22328 106,496 12-Dec-2008 05:44 x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms Not Applicable 3,050 12-Dec-2008 05:28 Not Applicable
Cscsvc.dll 6.0.6001.22328 487,936 12-Dec-2008 05:44 x86
Microsoft-windows-offlinefiles.mof Not Applicable 1,931 18-Dec-2007 21:26 Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cscapi.dll 6.0.6001.22328 38,400 12-Dec-2008 06:05 x64
Cscdll.dll 6.0.6001.22328 28,672 12-Dec-2008 06:05 x64
Csc.sys 6.0.6001.22328 461,824 12-Dec-2008 03:34 x64
Cscmig.dll 6.0.6001.22328 134,144 12-Dec-2008 06:05 x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms Not Applicable 3,050 12-Dec-2008 06:18 Not Applicable
Cscsvc.dll 6.0.6001.22328 604,160 12-Dec-2008 06:05 x64
Microsoft-windows-offlinefiles.mof Not Applicable 1,931 18-Dec-2007 21:26 Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cscapi.dll 6.0.6001.22328 83,968 12-Dec-2008 05:47 IA-64
Cscdll.dll 6.0.6001.22328 66,048 12-Dec-2008 05:47 IA-64
Csc.sys 6.0.6001.22328 1,019,392 12-Dec-2008 03:12 IA-64
Cscmig.dll 6.0.6001.22328 284,672 12-Dec-2008 05:47 IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms Not Applicable 3,050 12-Dec-2008 05:46 Not Applicable
Cscsvc.dll 6.0.6001.22328 1,228,288 12-Dec-2008 05:47 IA-64
Microsoft-windows-offlinefiles.mof Not Applicable 1,931 18-Dec-2007 21:26 Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about the IOfflineFilesCache interface, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/bb530486.aspx (http://msdn.microsoft.com/en-us/library/bb530486.aspx)

For more information about Windows Search, visit the following Web sites:

http://msdn.microsoft.com/en-us/library/aa965362(VS.85).aspx (http://msdn.microsoft.com/en-us/library/aa965362(VS.85).aspx)
http://msdn.microsoft.com/en-us/library/bb266513(VS.85).aspx (http://msdn.microsoft.com/en-us/library/bb266513(VS.85).aspx)

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name Package_for_kb959488_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,803
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,900
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name X86_156973867fb45604121d56bb32c35464_31bf3856ad364e35_6.0.6001.22328_none_82dd1954a64cb90f.manifest
File version Not Applicable
File size 711
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name X86_49775f991b1f8efa1ec4e329b00e02d5_31bf3856ad364e35_6.0.6001.22328_none_ac9b4330cbfc29bb.manifest
File version Not Applicable
File size 1,057
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_abe6fce0124bd6a2.manifest
File version Not Applicable
File size 4,914
Date (UTC) 12-Dec-2008
Time (UTC) 06:17
File name X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_9ec44bf6750de6c8.manifest
File version Not Applicable
File size 16,070
Date (UTC) 12-Dec-2008
Time (UTC) 06:15
File name X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_0a4f95197a86e12c.manifest
File version Not Applicable
File size 39,176
Date (UTC) 12-Dec-2008
Time (UTC) 06:22
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name Amd64_08f66017f1b8bff2a66af85707f9df47_31bf3856ad364e35_6.0.6001.22328_none_9acd9b87564cc9b1.manifest
File version Not Applicable
File size 1,063
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Amd64_f2f20f22db0bbf85f3a237083b25f17a_31bf3856ad364e35_6.0.6001.22328_none_bbf536e2b8763933.manifest
File version Not Applicable
File size 715
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Amd64_f554c0b9201d1c8b297530a83b48b5b9_31bf3856ad364e35_6.0.6001.22328_none_6df4f5c7cc02450a.manifest
File version Not Applicable
File size 1,070
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_08059863caa947d8.manifest
File version Not Applicable
File size 4,930
Date (UTC) 12-Dec-2008
Time (UTC) 07:13
File name Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_fae2e77a2d6b57fe.manifest
File version Not Applicable
File size 16,098
Date (UTC) 12-Dec-2008
Time (UTC) 07:13
File name Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_666e309d32e45262.manifest
File version Not Applicable
File size 39,212
Date (UTC) 12-Dec-2008
Time (UTC) 07:17
File name Package_for_kb959488_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,815
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,912
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Ia64_aa83b830e68e0d17809dc74a9fabdc6d_31bf3856ad364e35_6.0.6001.22328_none_c3782339cdc934fa.manifest
File version Not Applicable
File size 1,068
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Ia64_e2a4cdbc3be7c95b5bdf8de9670990ca_31bf3856ad364e35_6.0.6001.22328_none_56338598c9e12f41.manifest
File version Not Applicable
File size 713
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Ia64_e4bd7d088aaf4e432d109cd18fd2a25a_31bf3856ad364e35_6.0.6001.22328_none_d645f7ec1faa466e.manifest
File version Not Applicable
File size 1,060
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Ia64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_abe8a0d61249df9e.manifest
File version Not Applicable
File size 4,921
Date (UTC) 12-Dec-2008
Time (UTC) 07:06
File name Ia64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_9ec5efec750befc4.manifest
File version Not Applicable
File size 16,084
Date (UTC) 12-Dec-2008
Time (UTC) 07:06
File name Ia64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_0a51390f7a84ea28.manifest
File version Not Applicable
File size 39,193
Date (UTC) 12-Dec-2008
Time (UTC) 07:09
File name Package_for_kb959488_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,427
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,905
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,435
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 12-Dec-2008
Time (UTC) 17:33
File name Package_for_kb959488_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 12-Dec-2008
Time (UTC) 17:33

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe kbhotfixserver KB959488

 

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