The installation stops responding or reports inaccurate installation information when you try to upgrade a local, non-virtualized installation of Office 2003 to a 2007 Office system

Article ID: 959692 – Last Review: November 24, 2008 – Revision: 1.0

The installation stops responding or reports inaccurate installation information when you try to upgrade a local, non-virtualized installation of Office 2003 to a 2007 Office system

SYMPTOMS

When you try to upgrade a local, non-virtualized installation of Microsoft Office 2003 to a 2007 Microsoft Office system, the installation stops responding or reports inaccurate installation information. This problem occurs if you have the Microsoft Application Virtualization 4.5 Desktop Client installed.

WORKAROUND

To work around this problem, uninstall the Application Virtualization 4.5 Desktop client before you upgrade Office 2003 to a 2007 Office system.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.


APPLIES TO
  • Microsoft Application Virtualization 4.5 for Terminal Services
  • Microsoft Application Virtualization 4.5 for Windows Desktops
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard 2007
  • Microsoft Office Professional 2007
Keywords: 
kbtshoot kbexpertiseinter kbprb KB959692

 

Microsoft Knowledge Base Article

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