The Help and Support feature stops working when Dreamweaver is configured as the default XML editor on a Windows Vista-based computer

The Help and Support feature stops working when Dreamweaver is configured as the default XML editor on a Windows Vista-based computer

Article ID : 937491
Last Review : August 15, 2007
Revision : 1.2
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (/Feedback.aspx?kbNumber=256986/) Description of the Microsoft Windows registry

SYMPTOMS

Consider the following scenario. You install Adobe Dreamweaver on a Windows Vista-based computer. Additionally, you accept the option to make Dreamweaver the default editor for XML files. In this scenario, Windows Vista Help and Support stops working. When you try to run Windows Vista Help and Support, you receive the following error message:

Internet Explorer cannot download / from windows. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

You may also receive an error message that states that Windows Vista cannot find the file when you try to open XML files in the Windows Vista file browser.

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CAUSE

When you configure Dreamweaver as the default XML editor, this creates a conflict with Windows Vista when you try to open an XML file.

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RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.Adobe has created a registry fix that resolves this issue. To install this fix, follow these steps.

1. To download the registry fix as a compressed (.zip) file, visit the following Web site:

http://www.halleynet.co.uk/wordpress/wp-content/uploads/2007/03/dw8_fix_help_and_support.zip (http://www.halleynet.co.uk/wordpress/wp-content/uploads/2007/03/dw8_fix_help_and_support.zip)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

2. When you are prompted to open the file or to save the file, click Save. Select a location on the computer at which to download the file.
3. Right-click DW8_Fix_Help_and_Support.zip, and then click Extract All. Follow the instructions to expand the file’s contents.
4. Locate the DW8_Fix_Help_and Support.reg file, and then double-click it.

User If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

5. Click Yes, and then click OK.

The DW8_Fix_Help_and Support.reg file will add the following subkey to the registry:

Registry key: HKEY_LOCAL_MACHINE SOFTWARE Classes .xml
Registry value: xmlfile
Content type: text/xml

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MORE INFORMATION

Dreamweaver 8 was released more than a year before Windows Vista became publicly available. Therefore, Dreamweaver 8 does not officially support Windows Vista. The next version of Dreamweaver will be certified to run on Windows Vista. This version is expected to be released in 2007.

For more information about Adobe product support for Windows Vista, see the How Adobe Products Support Windows Vista article. To do this, visit the following Adobe Web site:

http://www.adobe.com/support/products/pdfs/adobe_products_and_windows_vista.pdf (http://www.adobe.com/support/products/pdfs/adobe_products_and_windows_vista.pdf)

For information about other Windows Vista-related issues, see the Vista help system stops working when Dreamweaver is the default XML editor article. To do this, visit the following Adobe Web site:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789 (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic

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Keywords: 
kbhelp kbopenfile kbexpertisebeginner kberrmsg kbtshoot kbprb KB937491

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