The copy process may stop responding when you try to copy files from a server on a network to a Windows Vista-based computer

The copy process may stop responding when you try to copy files from a server on a network to a Windows Vista-based computer

Article ID : 931770
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

On a Windows Vista-based computer, when you try to copy files from a server on a network, the copy process may stop responding (hang), and you may receive a message that resembles the following:

Calculating Time Remaining

0 minutes remaining

This problem may occur only occasionally.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Smb.sys 6.0.6000.20521 66,048 24-Jan-2007 03:02 x86
Update.mum Not Applicable 1,986 24-Jan-2007 16:57 Not Applicable
X86_microsoft-windows-nbsmb.d_31bf3856ad364e35_6.0.6000.20521_none_454313304b30a4e0.manifest Not Applicable 687 24-Jan-2007 16:57 Not Applicable
X86_microsoft-windows-nbsmb_31bf3856ad364e35_6.0.6000.20521_none_5df94bff13fca6fc.manifest Not Applicable 6,230 24-Jan-2007 16:58 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_microsoft-windows-nbsmb.d_31bf3856ad364e35_6.0.6000.20521_none_a161aeb4038e1616.manifest Not Applicable 691 24-Jan-2007 16:57 Not Applicable
Amd64_microsoft-windows-nbsmb_31bf3856ad364e35_6.0.6000.20521_none_ba17e782cc5a1832.manifest Not Applicable 6,498 24-Jan-2007 23:59 Not Applicable
Smb.sys 6.0.6000.20521 87,552 24-Jan-2007 03:23 x64
Update.mum Not Applicable 1,986 24-Jan-2007 16:57 Not Applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/) New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business 64-bit Edition
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver KB931770

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Microsoft Knowledge Base Article

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