The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

Article ID : 929461
Last Review : March 12, 2008
Revision : 5.1

SYMPTOMS

You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1 or you install or uninstall applications that have a CD/DVD filter driver. When you restart the computer, the CD drive or DVD drive no longer works as expected.

Back to the top

CAUSE

This problem may occur if one of the following scenarios is true:

• The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows Vista.
• You uninstalled CD software that fails to properly remove itself in the registry.
• You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

Back to the top

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (/Feedback.aspx?kbNumber=322756/) How to back up and restore the registry in Windows

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. Click StartStart, type regedit in the Start Search box, and then click regedit in the Programs list.

User If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs. If the problem recurs, contact the program vendor to determine whether an update is available for the program.

For information about how to contact computer software vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (/Feedback.aspx?kbNumber=65416/) Hardware and software vendor contact information, A-K

60781 (/Feedback.aspx?kbNumber=60781/) Hardware and software vendor contact information, L-P

60782 (/Feedback.aspx?kbNumber=60782/) Hardware and software vendor contact information, Q-Z

Back to the top

MORE INFORMATION

For more information about the filter drivers that may be loaded in Windows Vista, run the DevCon program. To do this, follow these steps:

1. Obtain and extract the DevCon program. For more information about how to obtain this program and about how to use this program, click the following article number to view the article in the Microsoft Knowledge Base:

311272 (/Feedback.aspx?kbNumber=311272/) The DevCon command-line utility functions as an alternative to Device Manager
2. Click StartStart, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator.

User If you are prompted for an administrator password or confirmation, type your password, or click Continue.

3. At the command prompt, change the directory to the directory to which you extracted the DevCon files.
4. Type devcon stack gencdrom, and then press ENTER.

Then, information that resembles the following appears:

IDE CDROM<name>_____CDRW121032______1.08 5&60546BC&0&0.0.0    Name: <name>     CDRW121032    Setup Class: {4D36E965-E325-11CE-BFC1-08002BE10318} CDROM    Upper filters:        <driver name>    Controlling service:        cdrom    Lower filters:        <driver name>1 matching device(s) found.

Back to the top

REFERENCES

For more information about a similar problem that you may experience on a computer that is running Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

314060 (/Feedback.aspx?kbNumber=314060/) You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: error code 31

Back to the top


APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Starter

Back to the top

Keywords: 
kbexpertisebeginner kbhardware kbtshoot kbprb KB929461

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image