Sysprep errors are logged in the Setuperr.log file when you run the Sysprep /generalize /oobe command on a Windows Vista-based computer

Sysprep errors are logged in the Setuperr.log file when you run the Sysprep /generalize /oobe command on a Windows Vista-based computer

Article ID : 941821
Last Review : March 6, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You are running a Windows Vista-based computer.
• You run the following command:

Sysprep /generalize /oobe

In this scenario, Sysprep errors that resemble the following are logged in the Setuperr.log file:

SYSPRP MSS: Error 0x0 occurred while stopping service WSearch.
SYSPRP MSS: _StopService exits on timeout.
SYSPRP MSS: Plugin failed to stop Windows Search service, trying to kill it…
SYSPRP MSS: Error 0x425 occurred while stopping service WSearch.[gle=0x00000425]
SYSPRP MSS: _StopService exits on timeout.[gle=0x00000425]
SYSPRP MSS: Failed to kill Windows Search service![gle=0x00000425]

Additionally, you must now restart the Sysprep tool.

Note The Setuperr.log file resides in the following location:

Windows System32 Sysprep Panther

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CAUSE

This problem occurs randomly on Windows Vista-based computers. Specifically, this problem occurs because the Search service is not stopped when the Sysprep process runs.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,919 22-Feb-2008 01:02 Not Applicable
Package_2_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,783 22-Feb-2008 01:02 Not Applicable
Package_3_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,757 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client_0~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,408 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client_1~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,367 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,711 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_server_0~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,434 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_server~31bf3856ad364e35~x86~~6.0.3.0.mum Not Applicable 1,430 22-Feb-2008 01:02 Not Applicable
Update.mum Not Applicable 2,076 22-Feb-2008 01:02 Not Applicable
X86_63b0d9cfd63354850f4e0cd71511816a_31bf3856ad364e35_6.0.6001.22119_none_5b3bb95b9c8bb1e3.manifest Not Applicable 689 22-Feb-2008 01:02 Not Applicable
X86_669a35e1739d7a942a826925bfe69fe2_31bf3856ad364e35_6.0.6000.20776_none_cddf8d52f518fdfb.manifest Not Applicable 689 22-Feb-2008 01:02 Not Applicable
X86_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_487624244b848b02.manifest Not Applicable 665,398 21-Feb-2008 05:15 Not Applicable
X86_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_4aa043304877c052.manifest Not Applicable 665,417 21-Feb-2008 05:07 Not Applicable
Gsrvctr.h Not Applicable 2,590 13-Dec-2007 19:59 Not Applicable
Gsrvctr.ini Not Applicable 30,628 13-Dec-2007 19:59 Not Applicable
Gthrctr.h Not Applicable 3,100 13-Dec-2007 19:59 Not Applicable
Gthrctr.ini Not Applicable 31,698 13-Dec-2007 19:59 Not Applicable
Idxcntrs.h Not Applicable 4,640 13-Dec-2007 20:01 Not Applicable
Idxcntrs.ini Not Applicable 20,698 13-Dec-2007 20:01 Not Applicable
Msscb.dll 6.0.6000.20776 23,552 21-Feb-2008 04:37 x86
Msscntrs.dll 6.0.6000.20776 51,200 21-Feb-2008 04:37 x86
Mssitlb.dll 6.0.6000.20776 98,304 21-Feb-2008 04:37 x86
Mssph.dll 6.0.6000.20776 331,776 21-Feb-2008 04:38 x86
Mssphtb.dll 6.0.6000.20776 167,424 21-Feb-2008 04:38 x86
Mssprxy.dll 6.0.6000.20776 32,256 21-Feb-2008 04:38 x86
Mssrch.dll 6.0.6000.20776 1,397,248 21-Feb-2008 04:38 x86
Msstrc.dll 6.0.6000.20776 52,224 21-Feb-2008 04:38 x86
Mssvp.dll 6.0.6000.20776 1,695,744 21-Feb-2008 04:38 x86
Propdefs.dll 6.0.6000.20776 65,536 21-Feb-2008 04:39 x86
Searchfilterhost.exe 6.0.6000.20776 76,800 21-Feb-2008 02:51 x86
Searchindexer.exe 6.0.6000.20776 300,032 21-Feb-2008 02:51 x86
Searchprotocolhost.exe 6.0.6000.20776 182,784 21-Feb-2008 02:51 x86
Tquery.dll 6.0.6000.20776 1,503,232 21-Feb-2008 04:40 x86
Gsrvctr.h Not Applicable 2,590 18-Dec-2007 21:14 Not Applicable
Gsrvctr.ini Not Applicable 30,628 18-Dec-2007 21:14 Not Applicable
Gthrctr.h Not Applicable 3,100 18-Dec-2007 21:13 Not Applicable
Gthrctr.ini Not Applicable 31,698 18-Dec-2007 21:13 Not Applicable
Idxcntrs.h Not Applicable 4,640 18-Dec-2007 21:15 Not Applicable
Idxcntrs.ini Not Applicable 20,698 18-Dec-2007 21:15 Not Applicable
Msscb.dll 6.0.6001.22119 23,552 21-Feb-2008 04:22 x86
Msscntrs.dll 6.0.6001.22119 51,200 21-Feb-2008 04:22 x86
Mssitlb.dll 6.0.6001.22119 98,304 21-Feb-2008 04:22 x86
Mssph.dll 6.0.6001.22119 334,336 21-Feb-2008 04:22 x86
Mssphtb.dll 6.0.6001.22119 167,936 21-Feb-2008 04:22 x86
Mssprxy.dll 6.0.6001.22119 32,256 21-Feb-2008 04:22 x86
Mssrch.dll 6.0.6001.22119 1,400,320 21-Feb-2008 04:23 x86
Msstrc.dll 6.0.6001.22119 52,736 21-Feb-2008 04:22 x86
Mssvp.dll 6.0.6001.22119 1,696,768 21-Feb-2008 04:22 x86
Propdefs.dll 6.0.6001.22119 65,536 21-Feb-2008 04:23 x86
Searchfilterhost.exe 6.0.6001.22119 76,800 21-Feb-2008 02:47 x86
Searchindexer.exe 6.0.6001.22119 302,080 21-Feb-2008 02:47 x86
Searchprotocolhost.exe 6.0.6001.22119 179,712 21-Feb-2008 02:47 x86
Tquery.dll 6.0.6001.22119 1,507,328 21-Feb-2008 04:24 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_574e488ad1604a190bcb38a9f97c03d5_31bf3856ad364e35_6.0.6001.22119_none_6d4b12ce289096a4.manifest Not Applicable 1,028 22-Feb-2008 01:02 Not Applicable
Amd64_e6c0c3a55c1e3be3aad543560b5f44e5_31bf3856ad364e35_6.0.6000.20776_none_719cad790ba46228.manifest Not Applicable 1,028 22-Feb-2008 01:02 Not Applicable
Amd64_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_a494bfa803e1fc38.manifest Not Applicable 666,218 21-Feb-2008 05:18 Not Applicable
Amd64_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_a6bedeb400d53188.manifest Not Applicable 666,237 21-Feb-2008 06:01 Not Applicable
Package_1_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 2,140 22-Feb-2008 01:02 Not Applicable
Package_2_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 2,002 22-Feb-2008 01:02 Not Applicable
Package_3_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,976 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client_0~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,416 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,375 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_client~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,721 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,442 22-Feb-2008 01:02 Not Applicable
Package_for_kb941821_server~31bf3856ad364e35~amd64~~6.0.3.0.mum Not Applicable 1,438 22-Feb-2008 01:02 Not Applicable
Update.mum Not Applicable 2,090 22-Feb-2008 01:02 Not Applicable
Wow64_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_aee969fa3842be33.manifest Not Applicable 642,253 21-Feb-2008 05:02 Not Applicable
Wow64_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_b11389063535f383.manifest Not Applicable 642,272 21-Feb-2008 05:02 Not Applicable
Gsrvctr.h Not Applicable 2,590 14-Dec-2007 21:41 Not Applicable
Gsrvctr.ini Not Applicable 30,628 14-Dec-2007 21:41 Not Applicable
Gthrctr.h Not Applicable 3,100 14-Dec-2007 21:40 Not Applicable
Gthrctr.ini Not Applicable 31,698 14-Dec-2007 21:40 Not Applicable
Idxcntrs.h Not Applicable 4,640 14-Dec-2007 21:42 Not Applicable
Idxcntrs.ini Not Applicable 20,698 14-Dec-2007 21:42 Not Applicable
Msscb.dll 6.0.6000.20776 28,160 21-Feb-2008 04:45 x64
Msscntrs.dll 6.0.6000.20776 61,952 21-Feb-2008 04:45 x64
Mssitlb.dll 6.0.6000.20776 98,816 21-Feb-2008 04:45 x64
Mssph.dll 6.0.6000.20776 488,960 21-Feb-2008 04:45 x64
Mssphtb.dll 6.0.6000.20776 269,312 21-Feb-2008 04:45 x64
Mssprxy.dll 6.0.6000.20776 39,424 21-Feb-2008 04:45 x64
Mssrch.dll 6.0.6000.20776 2,250,240 21-Feb-2008 04:45 x64
Msstrc.dll 6.0.6000.20776 91,648 21-Feb-2008 04:45 x64
Mssvp.dll 6.0.6000.20776 1,822,208 21-Feb-2008 04:45 x64
Propdefs.dll 6.0.6000.20776 71,680 21-Feb-2008 04:46 x64
Searchfilterhost.exe 6.0.6000.20776 100,352 21-Feb-2008 03:10 x64
Searchindexer.exe 6.0.6000.20776 422,912 21-Feb-2008 03:11 x64
Searchprotocolhost.exe 6.0.6000.20776 255,488 21-Feb-2008 03:11 x64
Tquery.dll 6.0.6000.20776 2,129,920 21-Feb-2008 04:46 x64
Gsrvctr.h Not Applicable 2,590 18-Dec-2007 21:14 Not Applicable
Gsrvctr.ini Not Applicable 30,628 18-Dec-2007 21:14 Not Applicable
Gthrctr.h Not Applicable 3,100 18-Dec-2007 21:13 Not Applicable
Gthrctr.ini Not Applicable 31,698 18-Dec-2007 21:13 Not Applicable
Idxcntrs.h Not Applicable 4,640 18-Dec-2007 21:15 Not Applicable
Idxcntrs.ini Not Applicable 20,698 18-Dec-2007 21:15 Not Applicable
Msscb.dll 6.0.6001.22119 28,160 21-Feb-2008 05:05 x64
Msscntrs.dll 6.0.6001.22119 61,952 21-Feb-2008 05:05 x64
Mssitlb.dll 6.0.6001.22119 98,816 21-Feb-2008 05:05 x64
Mssph.dll 6.0.6001.22119 489,472 21-Feb-2008 05:05 x64
Mssphtb.dll 6.0.6001.22119 269,824 21-Feb-2008 05:05 x64
Mssprxy.dll 6.0.6001.22119 39,424 21-Feb-2008 05:05 x64
Mssrch.dll 6.0.6001.22119 2,255,872 21-Feb-2008 05:06 x64
Msstrc.dll 6.0.6001.22119 91,136 21-Feb-2008 05:05 x64
Mssvp.dll 6.0.6001.22119 1,824,768 21-Feb-2008 05:05 x64
Propdefs.dll 6.0.6001.22119 71,680 21-Feb-2008 05:06 x64
Searchfilterhost.exe 6.0.6001.22119 100,352 21-Feb-2008 03:28 x64
Searchindexer.exe 6.0.6001.22119 423,936 21-Feb-2008 03:28 x64
Searchprotocolhost.exe 6.0.6001.22119 252,928 21-Feb-2008 03:28 x64
Tquery.dll 6.0.6001.22119 2,093,056 21-Feb-2008 05:07 x64
Msscb.dll 6.0.6000.20776 23,552 21-Feb-2008 04:37 x86
Msscntrs.dll 6.0.6000.20776 51,200 21-Feb-2008 04:37 x86
Mssitlb.dll 6.0.6000.20776 98,304 21-Feb-2008 04:37 x86
Mssph.dll 6.0.6000.20776 331,776 21-Feb-2008 04:38 x86
Mssphtb.dll 6.0.6000.20776 167,424 21-Feb-2008 04:38 x86
Mssprxy.dll 6.0.6000.20776 32,256 21-Feb-2008 04:38 x86
Mssrch.dll 6.0.6000.20776 1,397,248 21-Feb-2008 04:38 x86
Msstrc.dll 6.0.6000.20776 52,224 21-Feb-2008 04:38 x86
Mssvp.dll 6.0.6000.20776 1,695,744 21-Feb-2008 04:38 x86
Propdefs.dll 6.0.6000.20776 65,536 21-Feb-2008 04:39 x86
Searchfilterhost.exe 6.0.6000.20776 76,800 21-Feb-2008 02:51 x86
Searchindexer.exe 6.0.6000.20776 300,032 21-Feb-2008 02:51 x86
Searchprotocolhost.exe 6.0.6000.20776 182,784 21-Feb-2008 02:51 x86
Tquery.dll 6.0.6000.20776 1,503,232 21-Feb-2008 04:40 x86
Msscb.dll 6.0.6001.22119 23,552 21-Feb-2008 04:22 x86
Msscntrs.dll 6.0.6001.22119 51,200 21-Feb-2008 04:22 x86
Mssitlb.dll 6.0.6001.22119 98,304 21-Feb-2008 04:22 x86
Mssph.dll 6.0.6001.22119 334,336 21-Feb-2008 04:22 x86
Mssphtb.dll 6.0.6001.22119 167,936 21-Feb-2008 04:22 x86
Mssprxy.dll 6.0.6001.22119 32,256 21-Feb-2008 04:22 x86
Mssrch.dll 6.0.6001.22119 1,400,320 21-Feb-2008 04:23 x86
Msstrc.dll 6.0.6001.22119 52,736 21-Feb-2008 04:22 x86
Mssvp.dll 6.0.6001.22119 1,696,768 21-Feb-2008 04:22 x86
Propdefs.dll 6.0.6001.22119 65,536 21-Feb-2008 04:23 x86
Searchfilterhost.exe 6.0.6001.22119 76,800 21-Feb-2008 02:47 x86
Searchindexer.exe 6.0.6001.22119 302,080 21-Feb-2008 02:47 x86
Searchprotocolhost.exe 6.0.6001.22119 179,712 21-Feb-2008 02:47 x86
Tquery.dll 6.0.6001.22119 1,507,328 21-Feb-2008 04:24 x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about the Sysprep tool, visit the following Microsoft Web site:

http://technet2.microsoft.com/WindowsVista/en/library/434e3931-a187-4940-a69c-70dd2ae657491033.mspx?mfr=true (http://technet2.microsoft.com/WindowsVista/en/library/434e3931-a187-4940-a69c-70dd2ae657491033.mspx?mfr=true)

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APPLIES TO
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Service Pack 1

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Keywords: 
kbexpertisebeginner kbexpertiseinter kbhotfixserver kbqfe KB941821

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Microsoft Knowledge Base Article

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