Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008

Article ID: 960014 – Last Review: December 3, 2008 – Revision: 1.1

Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008

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SYMPTOMS

You have a computer that runs Windows Vista or Windows Server 2008. If you repeatedly restart the computer, some services occasionally do not start. For example, the TCP/IP NetBIOS Helper service and the DHCP Client service may not start. In this case, the following events are logged in the System log.

Log entry 1

Source: Service Control Manager
Event ID: 7001
Description:
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.

Log entry 2

Source: Service Control Manager
Event ID: 7001
Description:
The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.

These events indicate that the Ancillary Function Driver for Winsock (AFD) driver did not start. However, if you run the MsInfo32 program, and you check the System Drivers information under the Software Environment section, you find that the AFD driver is actually running.

Note This problem is not specific to the TCP/IP NetBIOS Helper service or the AFD driver.

CAUSE

This problem occurs because the Services.exe program checks the driver status of services incorrectly.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791  (/Feedback.aspx?kbNumber=935791/ ) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.0.6000.16xxx Windows Vista RTM GDR
    6.0.6000.20xxx Windows Vista RTM LDR
    6.0.6001.18xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Services.exe 6.0.6001.22315 279,552 22-Nov-2008 04:30 x86
Services.mof Not Applicable 2,866 18-Dec-2007 21:41 Not Applicable
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Services.exe 6.0.6001.22315 384,512 22-Nov-2008 05:50 x64
Services.mof Not Applicable 2,866 18-Dec-2007 21:41 Not Applicable
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Services.exe 6.0.6001.22315 744,448 22-Nov-2008 05:38 IA-64
Services.mof Not Applicable 2,866 18-Dec-2007 21:41 Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File name Package_for_kb960014_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,421
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File version Not Applicable
File size 43,261
Date (UTC) 22-Nov-2008
Time (UTC) 05:20
Platform Not Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File name Amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_2c022e089ec7a6fc.manifest
File version Not Applicable
File size 43,289
Date (UTC) 22-Nov-2008
Time (UTC) 06:16
Platform Not Applicable
File name Package_1_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,804
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_2_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 2,205
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_3_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 2,041
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_4_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 2,041
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,437
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File version Not Applicable
File size 43,261
Date (UTC) 22-Nov-2008
Time (UTC) 05:20
Platform Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File name Ia64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe5367ae6683ec2.manifest
File version Not Applicable
File size 43,275
Date (UTC) 22-Nov-2008
Time (UTC) 06:05
Platform Not Applicable
File name Package_for_kb960014_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name Package_for_kb960014_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 22-Nov-2008
Time (UTC) 13:44
Platform Not Applicable
File name X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File version Not Applicable
File size 43,261
Date (UTC) 22-Nov-2008
Time (UTC) 05:20
Platform Not Applicable

APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbhotfixserver kbqfe KB960014

 

Microsoft Knowledge Base Article

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