Some removable USB cartridge disk drives are not recognized as available backup destinations by the built-in backup application in Windows Vista or in Windows Server 2008

Some removable USB cartridge disk drives are not recognized as available backup destinations by the built-in backup application in Windows Vista or in Windows Server 2008

Article ID : 955561
Last Review : September 8, 2008
Revision : 1.0
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SYMPTOMS

On a computer that is running Windows Vista or Windows Server 2008, you use the built-in backup application to back up data to a removable USB cartridge disk drive. However, your removable USB cartridge disk drive is not recognized as an available backup destination. Depending on your operating system, you experience the following symptoms.

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On a Windows Vista-based computer

If you use the Backup and Restore Center tool or the Back Status and Configuration tool on a Windows Vista-based computer, the removable USB cartridge disk drive does not appear in the On a hard disk, CD, or DVD list.

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On a Windows Server 2008-based computer

If you use Windows Server Backup tool on a Windows Server 2008-based computer, the removable USB cartridge disk drive is mistakenly recognized as a DVD drive. You can continue the backup process by using the removable USB cartridge disk drive. However, some backup and restore functionality is restricted for DVD media. For example, you receive the following error message when you try to restore individual files or folders from removable media:

Recovery of individual files, folders or application data from DVD or removable media is not supported.

These symptoms occur even though the removable USB cartridge disk drive appears in Windows Explorer as a disk drive. This problem occurs only with some removable USB cartridge disk drives that are manufactured by certain vendors.

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CAUSE

This problem occurs because the system incorrectly recognizes some removable USB cartridge disk drives as unsupported backup destinations.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (/Feedback.aspx?kbNumber=935791/) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008 computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
• The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File name File version File size Date Time Platform
Disk.sys 6.0.6001.22225 55,352 18-Jul-2008 03:28 x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File name File version File size Date Time Platform
Disk.sys 6.0.6001.22225 68,664 18-Jul-2008 05:02 x64
For all supported Itanium-based versions of Windows Server 2008
File name File version File size Date Time Platform
Disk.sys 6.0.6001.22225 131,640 18-Jul-2008 04:55 IA-64

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File name Package_1_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,802
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_2_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,969
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_3_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,807
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_4_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,807
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,421
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name X86_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_fa3f822f8d55d6e0.manifest
File version Not Applicable
File size 1,659
Date (UTC) 22-Jul-2008
Time (UTC) 00:00
Platform Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File name Amd64_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_565e1db345b34816.manifest
File version Not Applicable
File size 1,661
Date (UTC) 22-Jul-2008
Time (UTC) 05:04
Platform Not Applicable
File name Package_1_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,812
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_2_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,981
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_3_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,817
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_4_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,817
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,437
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File name Ia64_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_fa4126258d53dfdc.manifest
File version Not Applicable
File size 1,660
Date (UTC) 21-Jul-2008
Time (UTC) 23:37
Platform Not Applicable
File name Package_1_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,807
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_2_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,812
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_3_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,812
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable
File name Package_for_kb955561_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 18-Jul-2008
Time (UTC) 21:37
Platform Not Applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Server 2008 Standard
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter
• Windows Server 2008 Datacenter without Hyper-V
• Windows Server 2008 Enterprise without Hyper-V
• Windows Server 2008 for Itanium-Based Systems
• Windows Server 2008 Standard without Hyper-V
• Windows Web Server 2008

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Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB955561

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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