Scheduled shadow copy creation tasks do not run on a clustered Windows Server 2008 file server after a failover occurs

Scheduled shadow copy creation tasks do not run on a clustered Windows Server 2008 file server after a failover occurs

Article ID : 949961
Last Review : March 18, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You configure a file share resource in a Windows Server 2008 cluster.
• You schedule a shadow copy creation task on one node for the file share resource.
• The file share resource fails over to another node.

In this scenario, shadow copies are not created as scheduled.

Note This problem occurs only in clustered file servers that are running Windows Server 2008 and that use shadow copies for shared folders.

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CAUSE

This problem occurs because the shadow copy creation task may be initialized to use a local volume GUID instead of a cluster-shared volume GUID.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008, x86-based versions
File name File version File size Date Time Platform
Vssui.dll 6.0.6001.22129 160,256 05-Mar-2008 04:24 x86
Vssuirun.exe 6.0.6001.22129 35,328 05-Mar-2008 02:20 x86
Windows Server 2008, Itanium-based versions
File name File version File size Date Time Platform
Vssui.dll 6.0.6001.22129 438,784 05-Mar-2008 04:40 IA-64
Vssuirun.exe 6.0.6001.22129 50,176 05-Mar-2008 02:44 IA-64
Windows Server 2008, x64-based versions
File name File version File size Date Time Platform
Vssui.dll 6.0.6001.22129 224,768 05-Mar-2008 04:58 x64
Vssuirun.exe 6.0.6001.22129 37,376 05-Mar-2008 02:55 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter

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Keywords: 
kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB949961

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