SATA optical drives are not available after you start a Windows Vista-based computer

SATA optical drives are not available after you start a Windows Vista-based computer

Article ID : 928253
Last Review : August 29, 2007
Revision : 2.1
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SYMPTOMS

Serial Advanced Technology Attachment (SATA) optical drives, such as a CD or a DVD drive, may not be available after you start a Windows Vista-based computer.

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CAUSE

This problem may occur if the computer uses an Advanced Host Controller Interface (AHCI) chipset. The problem does not occur if the AHCI chipset uses Parallel Advanced Technology Attachment (PATA) emulation mode.

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WORKAROUND

To work around this problem, enable PATA emulation in the system BIOS. Contact the manufacturer of your hardware for more information about how to do this. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (/Feedback.aspx?kbNumber=65416/) Hardware and software vendor contact information, A-K

60781 (/Feedback.aspx?kbNumber=60781/) Hardware and software vendor contact information, L-P

60782 (/Feedback.aspx?kbNumber=60782/) Hardware and software vendor contact information, Q-Z

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Aliide.sys 1.2.0.0 14,952 17-Nov-2006 08:35 x86
Amdide.sys 6.0.6000.20485 15,464 17-Nov-2006 08:35 x86
Atapi.sys 6.0.6000.20485 19,048 17-Nov-2006 08:35 x86
Ataport.sys 6.0.6000.20485 107,112 17-Nov-2006 08:37 x86
Cmdide.sys 2.0.7.0 16,488 17-Nov-2006 08:35 x86
Intelide.sys 6.0.6000.20485 14,952 17-Nov-2006 08:35 x86
Msahci.sys 6.0.6000.20485 23,144 17-Nov-2006 08:36 x86
Pciide.sys 6.0.6000.20485 13,416 17-Nov-2006 08:35 x86
Pciidex.sys 6.0.6000.20485 42,600 17-Nov-2006 08:36 x86
Viaide.sys 5.1.3790.150 17,512 17-Nov-2006 08:35 x86
Aliide.sys 1.2.0.0 14,952 17-Nov-2006 09:12 x86
Amdide.sys 6.0.6000.16391 15,464 17-Nov-2006 09:12 x86
Atapi.sys 6.0.6000.16391 19,048 17-Nov-2006 09:12 x86
Ataport.sys 6.0.6000.16391 107,112 17-Nov-2006 09:15 x86
Cmdide.sys 2.0.7.0 16,488 17-Nov-2006 09:12 x86
Intelide.sys 6.0.6000.16391 14,952 17-Nov-2006 09:12 x86
Msahci.sys 6.0.6000.16391 23,144 17-Nov-2006 09:12 x86
Pciide.sys 6.0.6000.16391 13,416 17-Nov-2006 09:11 x86
Pciidex.sys 6.0.6000.16391 42,600 17-Nov-2006 09:13 x86
Viaide.sys 5.1.3790.150 17,512 17-Nov-2006 09:12 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Hccoin.dll 6.0.6000.20485 10,752 17-Nov-2006 09:11 x64
Usbd.sys 6.0.6000.20485 7,552 17-Nov-2006 06:56 x64
Usbehci.sys 6.0.6000.20485 48,128 17-Nov-2006 06:56 x64
Usbhub.sys 6.0.6000.20485 265,216 17-Nov-2006 06:57 x64
Usbohci.sys 6.0.6000.20485 24,064 17-Nov-2006 06:56 x64
Usbport.sys 6.0.6000.20485 256,512 17-Nov-2006 06:57 x64
Usbuhci.sys 6.0.6000.20485 28,672 17-Nov-2006 06:56 x64
Aliide.sys 1.2.0.0 15,976 17-Nov-2006 09:46 x64
Amdide.sys 6.0.6000.16391 15,976 17-Nov-2006 09:46 x64
Atapi.sys 6.0.6000.16391 20,072 17-Nov-2006 09:47 x64
Ataport.sys 6.0.6000.16391 121,448 17-Nov-2006 09:49 x64
Cmdide.sys 2.0.7.0 18,024 17-Nov-2006 09:47 x64
Intelide.sys 6.0.6000.16391 16,488 17-Nov-2006 09:47 x64
Msahci.sys 6.0.6000.16391 24,680 17-Nov-2006 09:47 x64
Pciide.sys 6.0.6000.16391 13,416 17-Nov-2006 09:46 x64
Pciidex.sys 6.0.6000.16391 48,744 17-Nov-2006 09:48 x64
Viaide.sys 5.1.3790.150 18,024 17-Nov-2006 09:47 x64
Aliide.sys 1.2.0.0 15,976 17-Nov-2006 09:32 x64
Amdide.sys 6.0.6000.20485 15,976 17-Nov-2006 09:32 x64
Atapi.sys 6.0.6000.20485 20,072 17-Nov-2006 09:32 x64
Ataport.sys 6.0.6000.20485 121,448 17-Nov-2006 09:34 x64
Cmdide.sys 2.0.7.0 18,024 17-Nov-2006 09:32 x64
Intelide.sys 6.0.6000.20485 16,488 17-Nov-2006 09:32 x64
Msahci.sys 6.0.6000.20485 24,680 17-Nov-2006 09:33 x64
Pciide.sys 6.0.6000.20485 13,416 17-Nov-2006 09:32 x64
Pciidex.sys 6.0.6000.20485 48,744 17-Nov-2006 09:33 x64
Viaide.sys 5.1.3790.150 18,024 17-Nov-2006 09:32 x64
Usbccgp.sys 6.0.6000.16391 95,232 17-Nov-2006 06:53 x64
Usbhub.sys 6.0.6000.16391 265,216 17-Nov-2006 06:53 x64
Usbccgp.sys 6.0.6000.20485 95,232 17-Nov-2006 06:57 x64
Usbhub.sys 6.0.6000.20485 265,216 17-Nov-2006 06:57 x64
Hccoin.dll 6.0.6000.16391 10,752 17-Nov-2006 09:20 x64
Usbd.sys 6.0.6000.16391 7,552 17-Nov-2006 06:53 x64
Usbehci.sys 6.0.6000.16391 48,128 17-Nov-2006 06:53 x64
Usbhub.sys 6.0.6000.16391 265,216 17-Nov-2006 06:53 x64
Usbohci.sys 6.0.6000.16391 24,064 17-Nov-2006 06:53 x64
Usbport.sys 6.0.6000.16391 256,512 17-Nov-2006 06:53 x64
Usbuhci.sys 6.0.6000.16391 28,672 17-Nov-2006 06:53 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/)New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/)Description of the standard terminology that is used to describe Microsoft software updates

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Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

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APPLIES TO
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate

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Keywords: 
kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB928253

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Microsoft Knowledge Base Article

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SATA optical drives are not available after you start a Windows Vista-based computer

SYMPTOMS

Serial Advanced Technology Attachment (SATA) optical drives, such as a CD or a DVD drive, may not be available after you start a Windows Vista-based computer.

CAUSE

This problem may occur if the computer uses an Advanced Host Controller Interface (AHCI) chipset. The problem does not occur if the AHCI chipset uses Parallel Advanced Technology Attachment (PATA) emulation mode.

WORKAROUND

To work around this problem, enable PATA emulation in the system BIOS. Contact the manufacturer of your hardware for more information about how to do this.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.


APPLIES TO
Windows Vista Home Basic 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Vista Business
Windows Vista Business 64-bit Edition
Windows Vista Enterprise
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Starter
Windows Vista Ultimate

——————————————–

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

 


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