Routing an incoming fax to a shared printer fails in Windows Vista

Routing an incoming fax to a shared printer fails in Windows Vista

Article ID : 931717
Last Review : March 19, 2007
Revision : 1.2


When you try to route incoming faxes to a shared printer in Windows Vista, the print job fails.

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This issue may occur if the following conditions are true:

• The computer that receives the incoming fax is logged on to the network in workgroup mode.
• The shared printer is connected to a computer that uses domain credentials to connect to the network.

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To work around this issue, use one of the following methods:

• Log on to the computer that receives faxes by using domain credentials.
• Route faxes to a printer that is connected to the computer where the fax is received.
• Route faxes to a printer that is available on the workgroup.

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• Windows Vista Enterprise 64-bit edition
• Windows Vista Ultimate 64-bit edition
• Windows Vista Business 64-bit edition
• Windows Vista Enterprise
• Windows Vista Ultimate

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kbtshoot kbexpertiseinter kbprb KB931717

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Microsoft Knowledge Base Article

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