Printers that were installed in Windows XP no longer appear to be installed after you upgrade the computer to Windows Vista

Printers that were installed in Windows XP no longer appear to be installed after you upgrade the computer to Windows Vista

Article ID : 931477
Last Review : April 9, 2007
Revision : 1.0
On This Page

SYMPTOMS

After you upgrade a computer from Microsoft Windows XP to Windows Vista, printers that were installed in Windows XP no longer appear to be installed.

Back to the top

CAUSE

This issue occurs because of a difference in the design of printing functionality between Windows XP and Windows Vista. Because of this design difference, Windows Vista removes installed printer drivers from the local settings during the upgrade operation. When you upgrade Windows XP to Windows Vista, Windows Vista records the connection information only for point-and-print printers.

Back to the top

WORKAROUND

To work around this issue, use one of the following methods, as appropriate for your situation.

Back to the top

Method 1: For a printer that is installed locally

After you upgrade the computer to Windows Vista, reinstall the drivers for any printer that is installed locally. For more information about how to obtain and to install printer drivers in Windows Vista, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/help/304afc4c-6d8f-4de3-9063-558f23e2c6441033.mspx (http://windowshelp.microsoft.com/Windows/en-US/help/304afc4c-6d8f-4de3-9063-558f23e2c6441033.mspx)

Back to the top

Method 2: For a point-and-print printer

In a point-and-print scenario, a Windows-based computer automatically downloads the printer driver from the print server. If a driver for the printer is available in Windows Vista, Windows Vista automatically installs the appropriate driver for the shared printer. However, Windows Vista does not restore the printer settings that were configured in Windows XP. Instead, Windows Vista restores the printer to its default settings.

Note If a printer driver is not available in Windows Vista, you must manually reinstall the driver for the shared printer.

Back to the top

STATUS

This behavior is by design.

Back to the top

MORE INFORMATION

For more information about how to manage printers in Windows Vista, see the Windows Vista Print Management Step-by-Step Guide. To obtain this guide, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/windowsvista/aa905094.aspx (http://technet.microsoft.com/en-us/windowsvista/aa905094.aspx)

Back to the top


APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate

Back to the top

Keywords: 
kbexpertisebeginner kbprb kbtshoot kbexpertiseinter kbprint KB931477

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image