Outlook 2007 may stop responding when you select an e-mail message that is restricted by Information Rights Management

Article ID: 959632 – Last Review: December 19, 2008 – Revision: 1.0

Outlook 2007 may stop responding when you select an e-mail message that is restricted by Information Rights Management

SYMPTOMS

You have enabled the reading pane in Microsoft Office Outlook 2007. However, when you select an e-mail message that is restricted by Information Rights Management (IRM), Outlook may stop responding.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (/Feedback.aspx?kbNumber=322756/ ) How to back up and restore the registry in Windows

To resolve this issue, follow these steps:

  1. Apply hotfix 960535. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    960535  (/Feedback.aspx?kbNumber=960535/ ) Description of the Outlook 2007 hotfix package (Mso.msp, Outlook.msp): December 16, 2008
  2. Set the DisableDrmErrorCachingWithOM registry entry. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. Type regedit, and then click OK.
    3. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER Software Microsoft Office 12.0 Outlook Options
    4. On the Edit menu, point to New, and then click DWORD Value.
    5. Type DisableDrmErrorCachingWithOM, and then press ENTER.
    6. Right-click DisableDrmErrorCachingWithOM, and then click Modify.
    7. In the Value data box, type 1, and then click OK.
    8. Exit Registry Editor.

APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kbsurveynew kbexpertisebeginner kbprb KB959632

 

Microsoft Knowledge Base Article

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