On a Windows Vista-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message

On a Windows Vista-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message

Article ID : 932520
Last Review : March 15, 2007
Revision : 1.3

SYMPTOMS

On a Windows Vista-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark (!) next to it in Device Manager. Additionally, when you open the properties dialog box for the device, you receive an error message that resembles the following:

Windows cannot load driver (Code 31)

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RESOLUTION

You can safely ignore this error message. This error message does not indicate a problem with the adapter. The adapter will continue to work correctly.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

The Microsoft ISATAP device Inter Site Automatic Tunneling Address Protocol is used to help enterprises transition to an IPv6 infrastructure. The ISATAP adapter encapsulates IPv6 packets by using an IPv4 header. This functionality enables the client to transport IPv6 traffic over an IPv4 infrastructure. This approach lets organizations slowly migrate to an IPv6 infrastructure without having to spend excessive time and financial resources to convert to the new infrastructure.

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business 64-bit Edition
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
• Microsoft Internet Security and Acceleration Server 2004 Standard Edition
• Microsoft Internet Security and Acceleration Server 2006 Enterprise Edition
• Microsoft Internet Security and Acceleration Server 2006 Standard Edition

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Keywords: 
kbtshoot kbprb kbexpertisebeginner KB932520

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Microsoft Knowledge Base Article

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