Navigation is canceled when you browse to Web pages that are in different Internet Explorer security zones

Article ID: 967941 – Last Review: February 17, 2009 – Revision: 5.1

Navigation is canceled when you browse to Web pages that are in different Internet Explorer security zones

SYMPTOMS

After you install security update 961260 (MS09-002) on a computer that is running Windows Vista or Windows Server 2008, you may experience a problem when you visit some Web pages that are in different Internet Explorer security zones. When the problem occurs, you receive a message that resembles the following:

Navigation to the webpage was canceled

This problem occurs if the navigation causes Protected Mode settings to change from On to Off. You can determine which Internet Explorer security zone a Web page is in by looking at the status bar at the bottom of the Internet Explorer 7 window.

CAUSE

This problem occurs because Internet Explorer 7 switches Protected Mode settings when certain Web pages are configured in the Trusted Sites area of the Security tab of the Internet Options dialog box. By default, Protected Mode is set to Off for Web sites that are configured in the Trusted Sites area.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Browse directly to the link by using the Address bar

To do this, follow these steps:

  1. Select the link so that it is highlighted.
  2. Right-click the link, and then click Copy Shortcut.
  3. Put the pointer in the Internet Explorer Address bar, and then highlight all the existing text.
  4. Right-click the text, and then click Paste. Or press CTRL+V.

Method 2: Add the parent site to the Trusted Sites zone.

To do this, follow these steps:

  1. Click Start
    Collapse this imageExpand this image
    Start

    , type Internet Options in the Start Search box, and then click Internet Options in the Programs list.

  2. Click the Security tab, and then click Trusted Sites in the Select a zone to view or change security settings area.
  3. Click Sites.
  4. In the Add this website to the zone: text box, type the name of the Web page.

    Note You can add an asterisk wildcard (*) in the domain name to include all sites in that domain to the Trusted Sites list. For example, type *.microsoft.com to include all Microsoft sites, such as support.microsoft.com.

  5. Click Close, and then click OK.

Method 3: Enable Protected Mode for the Trusted Sites zone

To do this, follow these steps:

  1. Click Start
    Collapse this imageExpand this image
    Start

    , type Internet Options in the Start Search box, and then click Internet Options in the Programs list.

  2. Click the Security tab, and then click Trusted Sites in the Select a zone to view or change security settings area.
  3. Click to select the Enabled Protected Mode (requires restarting Internet Explorer) check box, and then click OK.
  4. Restart Internet Explorer.

Method 4: Edit the registry to enable a Feature Control key that disables a functionality that was introduced in security update 961260 (MS09-002)

To do this, add a DWORD value that is named iexplore.exe and that has a value of 0 to the following registry subkey:

HKEY_LOCAL_MACHINE SOFTWARE Microsoft Internet Explorer Main FeatureControl FEATURE_RESTRICT_ABOUT_PROTOCOL

To have us do this for you, go to the Fix it for me section. If you’d rather do this yourself, go to the Let me fix it myself section.

Fix it for me

To do this automatically, click theFix this problemlink. Then clickRunin the File Downloaddialog box, and follow the steps in this wizard.

Important You must restart Internet Explorer after you finish the steps in this wizard.

NoteThis wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows. If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or a CD so that you can run it on the computer that has the problem.

Now go to the Did this fix the problem? section.

Let me fix it myself

ImportantThis section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (/Feedback.aspx?kbNumber=322756/ ) How to back up and restore the registry in Windows

To add a DWORD value that is named iexplore.exe, follow these steps:

  1. Click Start
    Collapse this imageExpand this image
    Start

    , type regedit in the Start Search box, and then click regedit.exe in the Programs list.

    Collapse this imageExpand this image
    User

    If you are prompted for an administrator password or confirmation, type your password or click Continue.

  2. Locate and then click the following subkey in the registry:
    HKEY_LOCAL_MACHINE SOFTWARE Microsoft Internet Explorer Main FeatureControl FEATURE_RESTRICT_ABOUT_PROTOCOL

    Note If the FEATURE_RESTRICT_ABOUT_PROTOCOL subkey does not exist, you must create it. To do this, follow these steps:

    1. Right-click FeatureControl, point to New, and then click Key.
    2. Type FEATURE_RESTRICT_ABOUT_PROTOCOL for the name of the key, and then press ENTER.
    3. Click the FEATURE_RESTRICT_ABOUT_PROTOCOL key to highlight it.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type iexplore.exe for the name of the DWORD value, and then press ENTER.
  5. Right-click iexplore.exe, and then click Modify.
  6. In the Value data box, type 0, and then click OK.
  7. Exit Registry Editor.
  8. Restart Internet Explorer.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the Fix it for me (http://blogs.technet.com/fixit4me/) blog or send us ane-mail (mailto:fixit4me@microsoft.com?Subject=KB967941 – Disable feature restrict about protocol) message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about security update 961260 (MS09-002), click the following article number to view the article in the Microsoft Knowledge Base:

961260  (/Feedback.aspx?kbNumber=961260/ ) MS09-002: Cumulative security update for Internet Explorer

APPLIES TO
  • Windows Internet Explorer 7, when used with:
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Web Server 2008
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Datacenter without Hyper-V
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Enterprise without Hyper-V
    • Windows Server 2008 R2 Standard
    • Windows Server 2008 R2 Standard without Hyper-V
    • Windows Web Server 2008 R2
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business 64-bit Edition
Keywords: 
kbmsifixme kbfixme kbbug kbexpertiseinter kbsecurity kbsurveynew KB967941

 

Microsoft Knowledge Base Article

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