Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: The card supplied was not recognized

Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: The card supplied was not recognized

Article ID : 948088
Last Review : March 14, 2008
Revision : 1.0
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SYMPTOMS

On a Windows Vista-based computer, you use a smart card to log on to a Windows Server 2003 Terminal Server through a Remote Desktop Protocol (RDP) session. Then, you remove the smart card. In this scenario, you may receive the following message in the remote RDP session:

The card supplied was not recognized. Please check that the card is inserted correctly, and fits tightly.

When the issue occurs, the RDP session is locked as expected.

This problem occurs if the Interactive logon: Smart card removal behavior Group Policy setting is set to Lock Workstation, and this setting is applied to the Terminal Server.

Notes

• This problem only occurs on a Windows Server 2003 Terminal Server.
• This problem does not harm the computer. You can safely ignore this message.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions
File name File version File size Date Time Platform
Package_1_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,953 26-Feb-2008 18:29 Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,791 26-Feb-2008 18:29 Not Applicable
Package_3_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,791 26-Feb-2008 18:29 Not Applicable
Package_4_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,791 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,712 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 26-Feb-2008 18:29 Not Applicable
Update.mum Not Applicable 2,580 26-Feb-2008 18:29 Not Applicable
X86_1ffc23d38f4ea5101f7c6bb5a9a2999a_31bf3856ad364e35_6.0.6000.20779_none_301a4e58eb6d61b1.manifest Not Applicable 706 26-Feb-2008 18:29 Not Applicable
X86_5c8331d552d4d061e68a3eff4e9b4e54_31bf3856ad364e35_6.0.6001.22122_none_71e1cff12b34b2eb.manifest Not Applicable 706 26-Feb-2008 18:29 Not Applicable
X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_165df0ef861a9ee1.manifest Not Applicable 56,257 26-Feb-2008 05:54 Not Applicable
X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_18733d2b831ef2bc.manifest Not Applicable 56,257 26-Feb-2008 06:12 Not Applicable
Certprop.dll 6.0.6000.20779 39,936 26-Feb-2008 05:25 x86
Scarddlg.dll 6.0.6000.20779 66,560 26-Feb-2008 05:28 x86
Scardsvr.dll 6.0.6000.20779 95,232 26-Feb-2008 05:28 x86
Certprop.dll 6.0.6001.22122 40,448 26-Feb-2008 05:25 x86
Scarddlg.dll 6.0.6001.22122 66,560 26-Feb-2008 05:30 x86
Scardsvr.dll 6.0.6001.22122 95,232 26-Feb-2008 05:30 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_1806992a0151bde3b7910a115d5742e1_31bf3856ad364e35_6.0.6001.22122_none_7e8a91a877a14f05.manifest Not Applicable 1,062 26-Feb-2008 18:29 Not Applicable
Amd64_f6c2b17fa04c090d3c1a94cf9d63ef9f_31bf3856ad364e35_6.0.6000.20779_none_5e0c6348cdb575c2.manifest Not Applicable 1,062 26-Feb-2008 18:29 Not Applicable
Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_727c8c733e781017.manifest Not Applicable 56,293 26-Feb-2008 05:11 Not Applicable
Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7491d8af3b7c63f2.manifest Not Applicable 56,293 26-Feb-2008 06:43 Not Applicable
Package_1_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,191 26-Feb-2008 18:29 Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,027 26-Feb-2008 18:29 Not Applicable
Package_3_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,027 26-Feb-2008 18:29 Not Applicable
Package_4_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,027 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,722 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 26-Feb-2008 18:29 Not Applicable
Update.mum Not Applicable 2,598 26-Feb-2008 18:29 Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_7cd136c572d8d212.manifest Not Applicable 49,950 26-Feb-2008 05:46 Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifest Not Applicable 49,950 26-Feb-2008 06:04 Not Applicable
Certprop.dll 6.0.6000.20779 49,152 26-Feb-2008 04:51 x64
Scarddlg.dll 6.0.6000.20779 82,944 26-Feb-2008 04:54 x64
Scardsvr.dll 6.0.6000.20779 147,456 26-Feb-2008 04:54 x64
Certprop.dll 6.0.6001.22122 49,152 26-Feb-2008 05:54 x64
Scarddlg.dll 6.0.6001.22122 82,944 26-Feb-2008 06:00 x64
Scardsvr.dll 6.0.6001.22122 147,968 26-Feb-2008 06:00 x64
Scarddlg.dll 6.0.6000.20779 66,560 26-Feb-2008 05:28 x86
Scardsvr.dll 6.0.6000.20779 95,232 26-Feb-2008 05:28 x86
Scarddlg.dll 6.0.6001.22122 66,560 26-Feb-2008 05:30 x86
Scardsvr.dll 6.0.6001.22122 95,232 26-Feb-2008 05:30 x86
Windows Vista, Itanium-based versions
File name File version File size Date Time Platform
Ia64_08bf56bd301c2079ac751588fff706a5_31bf3856ad364e35_6.0.6001.22122_none_3d0dbccc771441a6.manifest Not Applicable 1,060 26-Feb-2008 18:29 Not Applicable
Ia64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_1874e121831cfbb8.manifest Not Applicable 56,275 26-Feb-2008 06:21 Not Applicable
Package_1_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 2,022 26-Feb-2008 18:29 Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 2,022 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 26-Feb-2008 18:29 Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 26-Feb-2008 18:29 Not Applicable
Update.mum Not Applicable 1,922 26-Feb-2008 18:29 Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifest Not Applicable 49,950 26-Feb-2008 06:04 Not Applicable
Certprop.dll 6.0.6001.22122 120,832 26-Feb-2008 05:44 IA-64
Scarddlg.dll 6.0.6001.22122 152,576 26-Feb-2008 05:53 IA-64
Scardsvr.dll 6.0.6001.22122 288,768 26-Feb-2008 05:53 IA-64
Scarddlg.dll 6.0.6001.22122 66,560 26-Feb-2008 05:30 x86
Scardsvr.dll 6.0.6001.22122 95,232 26-Feb-2008 05:30 x86

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WORKAROUND

To work around this issue, set the Interactive logon: Smart card removal behavior Group Policy setting to Disconnect if a remote Terminal Services session on the Terminal Server. To do this, follow these steps:

1. Click Start, and then click Run.
2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:

gpedit.msc
3. Expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options.
4. In the details pane, double-click Interactive logon: Smart card removal behavior.
5. Click Disconnect if a remote Terminal Services session in the drop-down list, and then click OK.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate

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Keywords: 
kbexpertisebeginner kbfix kbpubtypekc kbqfe kbhotfixserver KB948088

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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