Message box text may not wrap, and you cannot see some text on Windows Server 2008-based and Windows Vista SP1-based systems that have a small display area

Article ID: 961937 – Last Review: March 2, 2009 – Revision: 1.0

Message box text may not wrap, and you cannot see some text on Windows Server 2008-based and Windows Vista SP1-based systems that have a small display area

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SYMPTOMS

Consider the following scenario:

  • You are running an application in Windows Server 2008 or in Windows Vista Service Pack 1 (SP1).
  • The screen size is small. For example, to run this application, assume that you have connected by using a remote desktop connection to a Windows Server 2008 terminal server from a handheld device. In this case, the screen resolution of the terminal server session is 240 X 320.

In this scenario, message box text that is displayed by the application does not wrap as expected. You cannot see some contents of the message box because they are out of the screen range.

CAUSE

Windows Server 2008 and Windows Vista SP1 systems define a fixed initial width for the message boxes to be consistent with other dialog boxes. However, these systems do not check whether the initial width is wider than the screen size. On a small-width screen, message box text may be unreadable.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File name File version File size Date Time Platform
User32.dll 6.0.6001.22369 627,712 05-Feb-2009 05:41 x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform Service branch
User32.dll 6.0.6001.22369 1,565,184 05-Feb-2009 04:42 IA-64 Not Applicable
User32.dll 6.0.6001.22369 648,192 05-Feb-2009 05:40 x86 WOW

For all supported x64-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File name File version File size Date Time Platform Service branch
User32.dll 6.0.6001.22369 820,224 05-Feb-2009 06:15 x64 Not Applicable
User32.dll 6.0.6001.22369 648,192 05-Feb-2009 05:40 x86 WOW

WORKAROUND

To work around this problem, customize the dialog box width based on the screen size in the application.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File name File version File size Date Time Platform
Package_for_kb961937_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,429 05-Feb-2009 13:24 Not Applicable
X86_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_cd8a2fea86a2a4ff.manifest Not Applicable 6,981 05-Feb-2009 06:12 Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Ia64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_cd8bd3e086a0adfb.manifest Not Applicable 6,996 05-Feb-2009 05:07 Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,433 05-Feb-2009 13:24 Not Applicable
Wow64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_33fd75c07360d830.manifest Not Applicable 7,575 05-Feb-2009 05:50 Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File name File version File size Date Time Platform
Amd64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_29a8cb6e3f001635.manifest Not Applicable 7,012 05-Feb-2009 06:48 Not Applicable
Package_for_kb961937_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 05-Feb-2009 13:24 Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,437 05-Feb-2009 13:24 Not Applicable
Wow64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_33fd75c07360d830.manifest Not Applicable 7,575 05-Feb-2009 05:50 Not Applicable

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB961937

 

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