iTunes For Windows XP and Windows 2000: Unable to Create a New Apple Account or View Account Information

Learn what to do if you can’t create an Apple Account for the iTunes Store or sign in to view information for an existing account.


When you try to create a new Apple Account with iTunes or when you try to view existing account information, this alert appears:

“Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later.”
Products affected

  • iTunes for Windows


Make sure the computer’s date is set correctly and that Windows accepts cookies from the iTunes Store.

To make sure the computer’s date is correct:

  1. Click the Start button, then point to Control Panel.
  2. Click “Date, Time, Language, and Regional Options” if it is present.
  3. Open Date and Time.
  4. Click the Internet Time tab in Date and Time Properties.
  5. Click the “Automatically synchronize with an Internet time server” checkbox if it is not checked.
  6. Choose any server from the Server menu.
  7. Click Update Now.
  8. Click Apply.

To have Windows accept cookies from the iTunes Store, download and install iTunes for Windows version 4.2 or later.


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