iTunes for Windows Vista: Distorted photos on device after syncing or blue screen error message on computer


Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:

  • “iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod.”
  • “The photos you are syncing cannot be encrypted.”
  • “Photos are not in an iPhone compatible format.”

Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.

Products affected

  • All iPod models with a color display
  • iPhone
  • Apple TV
  • iTunes 7.4.x
  • Windows Vista Home Premium 32-bit using an SATA HD controller
  • Windows Vista Ultimate 32-bit using an SATA HD controller


First, check to make sure you have the most recent drivers for your computer and the SATA HD controller..

If the issue continues after updating drivers, disable ReadyBoost.

  1. Right-click the flash disk ReadyBoost is using and choose Properties from the shortcut menu.
  2. Click the ReadyBoost tab.
  3. Select “Do not use this device” and click OK.

If the above steps do not resolve the issue, a workaround you can use is to move the photos to a non-SATA HD and sync the images from that drive.

This document will be updated as more information becomes available.


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