IPP print jobs on a Windows Vista-based computer are canceled 30 seconds after a paper outage or a paper jam occurs

IPP print jobs on a Windows Vista-based computer are canceled 30 seconds after a paper outage or a paper jam occurs

Article ID : 945717
Last Review : March 5, 2008
Revision : 1.0

SYMPTOMS

Consider the following scenario:

• On a Windows Vista-based computer, you print to an Internet Printer Protocol (IPP) printer.
• A paper outage or a paper jam occurs.

In this scenario, the print job is canceled 30 seconds after the paper outage or the paper jam occurs. Additionally, the print queue displays an error status.

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CAUSE

This problem occurs because Windows Vista has a time-out setting for print queues that are configured to use IPP. When an IPP printer does not receive data for more than 30 seconds, the print job is canceled.

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WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Resolve printer errors within 30 seconds.

Method 2: Print to a print server.

Method 3: If the printer is equipped with a hard disk, use the spool function to spool the print job to the hard disk before the print job is rendered.

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APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business 64-bit Edition

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Keywords: 
kbprb kbprint kbtshoot kbexpertiseinter kbexpertisebeginner KB945717

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Microsoft Knowledge Base Article

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