iPhone: Default Email Client error message during Sync

Issue or symptom

When syncing iPhone, you may receive an error message that states:

“Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client.”

Products affected

  • iPhone
  • Microsoft Windows XP
  • Microsoft Windows Vista

Solution One

Set your default email client in the Control Panel.

In Microsoft Windows XP, follow these steps to resolve the issue:

  1. On the Start menu, click Control Panel.
  2. Click Internet Options (if you are in Category view instead of Classic, you must first select Network and Internet Connections).
  3. Click the Programs tab.
  4. In the E-mail pop-up menu, choose Microsoft Office Outlook as the default mail client.
  5. Click Apply.

In Microsoft Windows Vista, follow these steps to resolve the issue:

  1. On the Start menu, click Default Programs.
  2. Select “Microsoft Office Outlook” on the left side.
  3. Select “Set This Program As Default” and click OK.


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One Response to “iPhone: Default Email Client error message during Sync”

  1. Sean Robertson Says:

    You know, I really shouldn’t have to set Outlook as my default email client just to back up my contacts to it. I use Thunderbird because Outlook is such a bloated pig. Would have been nice if Apple had let us sync with the most popular open source products around, but oh well.

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