In a Word 2007 document, the hyperlink that should link to a UNC path resolves to the mapped local drive unexpectedly

Article ID: 967538 – Last Review: March 4, 2009 – Revision: 1.0

In a Word 2007 document, the hyperlink that should link to a UNC path resolves to the mapped local drive unexpectedly

SYMPTOMS

Consider the following scenario:

  • You map a local drive to a UNC path to share the files on the local drive with other users.
  • In a Microsoft Office Word 2007 document, you insert a hyperlink that links to a file on the mapped local drive.

    Note The hyperlink resolves to file:/// <UNC path> <file name> as expected.

In this scenario, after you save and then reopen the document, the hyperlink resolves to file:/// <local drive letter>: <file name> unexpectedly.

When this problem occurs, it is impossible for this file to be shared with other users if they do not map the same local drive to the same UNC path.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (/Feedback.aspx?kbNumber=322756/ ) How to back up and restore the registry in Windows

To resolve this problem, install the Word 2007 hotfix package that is dated February 24, 2009. Then, set the SaveAbsolutePath4MappedDrive registry entry to enable the hotfix. To do this, follow these steps:

  1. Install the Word 2007 hotfix package that is dated February 24, 2009.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    962872  (/Feedback.aspx?kbNumber=962872/ ) Description of the Word 2007 hotfix package (Word.msp, Wordconv.msp): February 24, 2009
  2. Set the SaveAbsolutePath4MappedDrive registry entry. To do this, follow these steps:
    1. Start Registry Editor.
      • In Windows Vista, click Start
        Collapse this imageExpand this image
        the

        , type regedit in the Start Search box, and then press ENTER.

        Collapse this imageExpand this image
        User

        If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

      • In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then select the following registry subkey:
      HKEY_CURRENT_USER Software Microsoft Office 12.0 Word Options
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type SaveAbsolutePath4MappedDrive, and then press ENTER:
    5. Right-click SaveAbsolutePath4MappedDrive, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. On the File menu, click Exit to exit Registry Editor.

APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kbexpertiseinter kbqfe kbsurveynew KB967538

 

Microsoft Knowledge Base Article

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