FIX: An application that uses Media Foundation crashes when you play video

FIX: An application that uses Media Foundation crashes when you play video

Article ID : 953395
Last Review : June 26, 2008
Revision : 1.0
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When you play a video in a video playback application that uses Media Foundation on a computer that is running Windows Vista Service Pack 1 (SP1), you receive an error message. Additionally, the application crashes.

For example, when you play a video by using Media Center in full-screen mode, you receive the following error message:

Media Center has stopped working.

A problem caused the program to stop working correctly. Please close the program.

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This problem occurs because of a change that was introduced in Windows Vista Service Pack 1 (SP1).

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Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the MicrosoftDownload Center:

Windows Vista, 32-bit versions (all languages)

DownloadDownload the Windows6.0-KB953395-x86.msu package now. (

Windows Vista, 64-bit versions (all languages)

DownloadDownload the Windows6.0-KB953395-x64.msu package now. (

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


You must have Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Mf.dll 11.0.6001.7104 3,548,160 21-May-2008 03:47 x64
Mferror.dll 11.0.6001.7104 2,048 21-May-2008 02:06 x64
Mfpmp.exe 11.0.6001.7104 34,304 21-May-2008 02:06 x64
Mfps.dll 11.0.6001.7104 194,560 21-May-2008 03:45 x64
Rrinstaller.exe 11.0.6001.7104 60,416 21-May-2008 02:05 x64
Mf.dll 11.0.6001.7104 2,867,200 21-May-2008 03:21 x86
Mferror.dll 11.0.6001.7104 2,048 21-May-2008 01:29 x86
Mfpmp.exe 11.0.6001.7104 24,576 21-May-2008 01:29 x86
Mfps.dll 11.0.6001.7104 98,816 21-May-2008 03:18 x86
Rrinstaller.exe 11.0.6001.7104 53,248 21-May-2008 01:28 x86

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Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the Applies to section.

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• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business
• Windows Vista Home Basic
• Windows Vista Enterprise

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kbfix KB953395

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Microsoft Knowledge Base Article

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