Error message when you use Outlook 2007 to send a Word 2003 document that you have opened in Word 2007: Word could not load the e-mail envelope

Error message when you use Outlook 2007 to send a Word 2003 document that you have opened in Word 2007: Word could not load the e-mail envelope

Article ID : 948859
Last Review : April 1, 2008
Revision : 1.0

SYMPTOMS

Consider the following scenario:

• You have a Word 2003 document that contains mail recipient information and attachments.
• You have installed Microsoft Office Outlook 2007 and Office Word 2007 on your computer.
• You open the Word 2003 document in Word 2007.

In this scenario, when you click Send to Mail Recipient, you receive the following error message:

Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

Additionally, if you click Send to Mail Recipient again, the Send to Mail Recipient view appears. However, the attachments and mail recipient information are lost.

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RESOLUTION

This issue is fixed in the Outlook 2007 post-Service Pack 1 hotfix package that was released on January 28, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

941275 (/Feedback.aspx?kbNumber=941275/) Description of the Outlook 2007 post-Service Pack 1 hotfix package: January 28, 2008

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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APPLIES TO
• Microsoft Office Outlook 2007

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Keywords: 
kbqfe kbfix kbexpertiseinter kbprb KB948859

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Microsoft Knowledge Base Article

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