Error message when you try to print after you install the GDI security update 925902

SYMPTOMS

Microsoft is aware of an issue that affects a limited number of printer drivers. When you try to print by using one of these drivers after you install security update 925902, you may experience the following symptoms.

  Your computer automatically restarts.
  After you log on, you receive the following error message:Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.Note If the error message still appears, and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You see error signature information that may resemble the following:

BCCode : 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)

 OSVer : 5_1_2600 SP : 0_0 Product : 256_1
  You receive the following Stop error message:A problem has been detected and Windows has been shut down to prevent damage to your computer…
Technical information:*** Stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)
UNEXPECTED_KERNEL_MODE_TRAP
  When you view the System log in Event Viewer, you notice an Event ID 1003 entry that contains information that resembles the following:Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: computer name
Description: Error code 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000) . For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The symptoms of a Stop error vary according to the system failure options of the computer.
  The four parameters that are included in the error signature information (BCP x) and in the parentheses of the technical information for the Stop error may vary according to the configuration of the computer.
  Not all Stop 0x0000007f errors are caused by the problem that is described in this article.

CAUSE

This problem occurs when a printer driver makes a call that has invalid parameters to the Win32K.sys component. This problem affects the following printer drivers:

  Ricoh LAN Fax Driver
  Gestetner P7026n PCL
  Ricoh Laser AP2600N PCL
  HP LaserJet 9050
  HP LaserJet 4200
  HP 4050 PCL6
  HP LaserJet 4345 PCL 6
  Canon Pixma MP170

This problem may also occur if you print from SQL Reporting Services to a Printer Command Language (PCL) printer.

Notes

  If you receive a similar error message when you use another driver, install the update that is mentioned in this article. If we confirm that other printer drivers are affected by this problem, we will update this article.
  Check the printer manufacturer’s Web site for the updated drivers that might resolve this issue.

RESOLUTION

Update information

Microsoft Windows 2000

The following file is available for download from the Microsoft download center:

DownloadDownload the Windows2000-KB935843-x86-ENU.EXE package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=FB630B61-F84F-4D4C-8E6C-0A7E8210A506)

Release Date: April 18, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To install this update, you must have Windows 2000 Service Pack 4 (SP4) installed on the computer.

Deployment information

To install this update without requiring any user intervention and without restarting the computer, administrators can use the following command:

Windows2000-KB935843-x86-ENU.EXE /quiet /norestart

Note When you use when you use the /quiet switch and the /restart switch, you should restart the computer and verify that the installation was successful. You should also review the Kb935843.log file for information about any errors that occur when you use the /quiet switch.

Restart information

You must restart the computer after you apply this update.

File attributes

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Service branch

Win32k.sys 5.0.2195.7135 1,641,968 11-Apr-2007 08:12 x86 Not applicable
Win32k.sys 5.0.2195.7135 1,641,968 11-Apr-2007 08:12 x86 UNIPROC

Microsoft Windows XP

The following file is available for download from the Microsoft download center:

DownloadDownload the WindowsXP-KB935843-x86-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=69443B00-F831-4785-B292-DBF8CF002C6A)

Release Date: April 18, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To install this update, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Deployment information

To install this update without requiring any user intervention and without restarting the computer, administrators can use the following command:

WindowsXP-KB935843-x86-ENU.exe /quiet /norestart

Note When you use when you use the /quiet switch and the /restart switch, you should restart the computer and verify that the installation was successful. You should also review the Kb935843.log file for information about any errors that occur when you use the /quiet switch.

Restart information

You must restart the computer after you apply this update.

File attributes

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Win32k.sys 5.1.2600.3115 1,843,584 10-Apr-2007 10:37 x86 SP2 SP2GDR
Win32k.sys 5.1.2600.3115 1,843,968 10-Apr-2007 10:59 x86 SP2 SP2QFE

Note DELL 1815dn are also affected by this update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.


APPLIES TO
  Microsoft Windows XP Professional
  Microsoft Windows XP Home Edition
  Microsoft Windows 2000 Advanced Server
  Microsoft Windows 2000 Professional Edition
  Microsoft Windows 2000 Server

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Microsoft Knowledge Base Article

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