Error message when you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista: “STOP 0x1A MEMORY_MANAGEMENT”

SYMPTOMS

When you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista, you may receive a Stop error message that resembles the following:

STOP 0x0000001A (parameter1, parameter2, parameter3, parameter4)
MEMORY_MANAGEMENT

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support


APPLIES TO
Windows Vista Ultimate
Windows Vista Starter
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Enterprise
Windows Vista Business 64-bit Edition
Windows Vista Business
Windows Vista Ultimate 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Home Basic 64-bit Edition
Windows Vista Enterprise 64-bit Edition

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Microsoft Knowledge Base Article

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